Breeanna Bird
Phoenix
Summary
Dedicated professional with strong customer service skills and effective multitasking abilities. Known for maintaining a welcoming atmosphere while ensuring cleanliness and guest satisfaction in high-pressure environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Hostess/Cashier/Restaurant Busser
Black Bear Diner
02.2026 - Current
- Welcomed guests and managed seating arrangements to enhance dining experience.
- Assisted in training new staff on service protocols and customer interaction techniques.
- Monitored cleanliness of dining area, maintaining compliance with health and safety standards.
- Provided menu information and recommendations to guests, enhancing overall dining engagement.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Store Associate
Party City
02.2024 - 03.2025
- Maintained stock levels by restocking shelves and organizing inventory effectively.
- Operated cash register, processing transactions efficiently and accurately.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Monitored product expiration dates and removed outdated items from shelves.
- Supported management in daily operations by communicating customer feedback for service improvement.
- Implemented store cleanliness standards, ensuring a welcoming environment for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
Restaurant Hostess
IHOP
04.2021 - 05.2023
- Greeted and seated guests promptly, enhancing customer experience and service flow.
- Managed reservation system, ensuring efficient table assignments during peak hours.
- Monitored dining area for cleanliness and organization, maintaining a welcoming environment for patrons.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Mesquite High School
500 S McQueen Rd05.2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Greeting guests
- Guest engagement
- Cleanliness maintenance
- Payment processing
- Complaint handling
- Table bussing
- Safe food handling
- Food running
- Seating arrangements
- High volume dining
- Server support
- Menu memorization
- Beverage preparation
- Front-of-house display creation
- Ordering procedures
- Event planning
- Food inspection
- Food station setup
- Price memorization
- Effective customer upselling
- Positive and professional
- Calm demeanor
- Multitasking
- Reliable and trustworthy
- Active listening and communication
- Conflict resolution
- Organizational skills
Certification
- ServSafe
- Hoestess Training
Timeline
Hostess/Cashier/Restaurant Busser
Black Bear Diner
02.2026 - Current
Store Associate
Party City
02.2024 - 03.2025
Restaurant Hostess
IHOP
04.2021 - 05.2023
High School Diploma -
Mesquite High School