Brenda Castaneda
Phoenix
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Cafe Operations Manager
Friendship Village Of Tempe AZ
01.2020 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CXR - Customer Service Representative
GM Financial
08.2017 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and making payments, improving overall user experience.
Team Leader, Sales Operations
Target
11.2013 - 07.2017
- Boosted team performance by implementing efficient sales strategies and techniques.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Streamlined sales processes to improve efficiency and productivity within the team.
Education
No Degree - Certified Medical Assistance
Carrington Collage
Mesa, AZ07.2012
High School Diploma -
Dobson High School
Mesa, AZ05.2011
Skills
- Contract Management
- Marketing
- Staff Development
- Strategic Planning
- Operations Management
- Team Leadership
- Staff Management
- Time Management
- Staff Training and Development
- Performance Evaluations
- Verbal and Written Communication
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Operations Manager
Friendship Village Of Tempe AZ
01.2020 - Current
CXR - Customer Service Representative
GM Financial
08.2017 - 09.2020
Team Leader, Sales Operations
Target
11.2013 - 07.2017
No Degree - Certified Medical Assistance
Carrington Collage
High School Diploma -
Dobson High School
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