Brenda Dufresne
TTEC
Phoenix
1
Certification
9
years of professional experience
Achieved notable customer satisfaction and sales growth through effective bilingual communication in English and Spanish. Secured property and casualty licensure in Arizona, reinforcing expertise in the insurance sector. Contributed to banking and retail success through strategic operations management. Enhanced efficiency by utilizing Microsoft Office skills effectively.
Work History
BILINGUAL SALES
1 Year 8 Months- Bilingual sales for Auto, RV, Motorcycle and boats
BLENDED AGENT
5 Years 10 Months- Service and sale Homeowner, renters, condominiums, flood policies
- Handle about 40 to 80 calls daily assisting with cancellations, payments, Amendments and review policies package
- Agent support assisting with underwriting guidelines and policy changes.
- Work on projects as Chat assistance, underwriting document assistance
SOCIAL MEDIA MODERATOR
5 Months- Analyze video and static content about 50 to 100 daily
- Removing or allowing content to remain in social media on multiple social media platforms.
Skills
Led customer service initiatives
driving improvements in client satisfaction.
Managed sales strategies
enhancing product engagement and revenue generation.
Developed bilingual communication protocols to improve customer interaction across regions.
Oversaw compliance with property and casualty licensing requirements.
Directed banking operations
optimizing account services and customer retention.
Supervised retail operations
ensuring efficient product placement and inventory management.
Implemented Microsoft Office solutions for streamlined data analysis and reporting.
Certification
License in prperty and casualty
Timeline
BILINGUAL SALES
TTEC
11.2024 - CurrentRead More
BLENDED AGENT
HOMESITE INSURANCE
07.2018 - 05.2024Read More
SOCIAL MEDIA MODERATOR
COGNIZANT TECNOLOGY SOLUTIONS
08.2017 - 01.2018Read More