Brenda Encinas
Tucson
Summary
Accomplished Patient Services Manager with over 4 years of experience in patient dining services and team leadership. Recognized for implementing training initiatives that improve staff performance and enhance patient satisfaction, contributing to a positive healthcare environment.
Overview
30
30
years of professional experience
Work History
Patient Services Manager
Morrison Healthcare Food Services
06.2021 - Current
- Managed patient dining services, ensuring compliance with health standards and dietary restrictions.
- Coordinated staff schedules to optimize workflow and enhance service delivery efficiency.
- Implemented training programs for new employees, fostering team development and reducing onboarding time.
- Monitored inventory levels, streamlining supply ordering processes to maintain stock availability.
- Collaborated with healthcare teams to address patient needs, enhancing overall satisfaction ratings.
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Enhanced staff performance through regular training and effective communication methods.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and implemented dietary plans tailored to individual resident needs.
- Managed food service operations, ensuring compliance with health and safety regulations.
- Conducted regular audits of meal service quality and nutritional standards.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
Food Service Worker 2 Lead
Northwest Medical Center
09.1995 - 06.2021
- Prepared and served meals in accordance with dietary guidelines and patient preferences.
- Maintained cleanliness and sanitation standards in food preparation and service areas.
- Assisted with inventory management, ensuring stock levels met operational needs.
- Trained new staff on food safety practices and service protocols to enhance team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Participated in regular trainings to stay current on industry best practices and trends.
Education
No Degree - Certifed Dietary Manager Certificate
University of North Dakota
04-2021
High School Diploma -
Palo Vede High School
Tucson, AZ06-1988
Skills
- Office management
- Patient relations
- Productivity improvement
- Quality assessment
- Patient satisfaction
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Team management
- New staff training
- Strong leadership
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Training and mentoring
- Goal setting
- Employee recruitment and hiring
- Schedule management
- Employee performance evaluations
- Employee work scheduling
- Staff supervision
Affiliations
Association of nutrition & foodservice professionals
Timeline
Patient Services Manager
Morrison Healthcare Food Services
06.2021 - Current
Food Service Worker 2 Lead
Northwest Medical Center
09.1995 - 06.2021
No Degree - Certifed Dietary Manager Certificate
University of North Dakota
High School Diploma -
Palo Vede High School