Brenda Graymountain
Mesa
Summary
Compassionate Patient Service Representative with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail, customer service paired with proficiency in Microsoft and Excel. Greets and checks in patients, communicates patients in courteous, respectful manner. Pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Banner Healthcare
Mesa
05.2025 - 02.2026
- Greeted patients upon arrival and directed them to the appropriate area.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Assisted with scheduling follow-up appointments according to provider availability.
Patient Service Representative
Orthoarizona
Mesa
01.2024 - 11.2024
- Verified demographics and insurance information to register patients in computer system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Ran credit card batches and balanced deposits on weekly basis.
- Obtained proper authorization and identification to release confidential medical records.
WAREHOUSE MANAGER
McCarthy Building Companies Inc.
Gilbert
11.2018 - 02.2020
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
INVENTORY ASSOCIATE
ProCount West
Phoenix
02.2016 - 12.2017
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
- Collaborated with warehouse team to ensure accurate and timely fulfillment of orders.
Education
Dental Assistant Certification -
Pima Medical Institute
Mesa, AZHigh School Diploma -
Page High School
Page, AZSkills
- Customer service
- Insurance verification
- Registration/Scheduling
- Phone and email etiquette
- Friendly and outgoing
- Teamwork/Collaboration
- Data entry
- Effective communication
- Patient greeting
- Check-in/ check-out coordination
- Relationship building
- Office administration
- Patient confidentiality
- Workflow optimization
- Patient registration
- Customer support
References
- Michael Quimayousie, 602-413-4667
- Jacqueline Reyes, 602-299-2549
- Ralph Ballesteros, 480-901-0647
Timeline
Patient Service Representative
Banner Healthcare
05.2025 - 02.2026
Patient Service Representative
Orthoarizona
01.2024 - 11.2024
WAREHOUSE MANAGER
McCarthy Building Companies Inc.
11.2018 - 02.2020
INVENTORY ASSOCIATE
ProCount West
02.2016 - 12.2017
Dental Assistant Certification -
Pima Medical Institute
High School Diploma -
Page High School