Brenda Hernandez
Phoenix
Summary
Outgoing and compassionate, bringing solid understanding of behavioral principles and data collection techniques. Proficient in developing and implementing behavior intervention plans to support individual needs. Dedicated to fostering positive outcomes and enhancing quality of life for individuals. Known for working as an excelled teammate regardless of the workforce . Quick to be patient and understanding our clients and customers needs and wants. Friendly and empathetic with great communication skills and dedicated to help others .
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
07.2024 - Current
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Worked as part of collaborative team to address changing needs of children and families.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.
- Treated clients and families with respect and dignity.
Service Crew Member
Burger King
07.2023 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
Service Crew Member
Chick Fill A
06.2022 - 12.2022
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Education
High School Diploma -
PvOnline Highschool
6010 E Acoma Dr05-2024
Skills
- Applied behavior analysis
- Relationship building
- Client engagement
- Behavioral support
- Social skills development
- Customer service
- Active listening
- Complaint handling
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Registered Behavior Technician
Action Behavior Centers
07.2024 - Current
Service Crew Member
Burger King
07.2023 - 07.2024
Service Crew Member
Chick Fill A
06.2022 - 12.2022
High School Diploma -
PvOnline Highschool
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