Brenda Naranjo
Glendale
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Banquet on Call Server
Omni Hotels & Resorts
09.2015 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Handled large parties effectively, coordinating seamless service for overall guest satisfaction.
- Provided exceptional tableside service, swiftly addressing any concerns or special requests from guests.
- Developed rapport with guests by engaging in friendly conversation while remaining professional throughout their dining experience.
Front Desk Receptionist
Ronald McDonald House Charities
10.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Server
Hyatt Regency Scottsdale
08.2007 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Cork Community College Ireland
Cork City Ireland 08.1985 - 05.1987
Skills
Personable
Communicative
Time Management
Guest Service Relations
Team Player
Leadership
Accomplishments
- Achieved Awards by completing great customer service with accuracy and efficiency.
3RD Dan Black Belt KARATE
Trained for 8 years in cork city under Sensi K
3RD Dan Black Belt KARATE
Trained for eight years in shoakan karate in Cork Ireland .Received all 10 belts levels and 3rd black belts in London.
Trained and Instructed classes in Cork College Ireland .Received many wins on tournaments .
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Ronald McDonald House Charities
10.2021 - 11.2022
Banquet on Call Server
Omni Hotels & Resorts
09.2015 - Current
Server
Hyatt Regency Scottsdale
08.2007 - 03.2020
Cork Community College Ireland
08.1985 - 05.1987
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