Brenda Soriano
Mesa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Hammer Insurance Services Inc.
Ontario, CA
03.2022 - Current
- Facilitated client consultations to assess insurance needs and recommend appropriate policies
- Developed and maintained strong client relationships through regular follow-ups and support
- Educated clients on policy details, claims processes, and coverage benefits
- Mentored new agents on industry best practices and customer engagement strategies
- Responded to customer calls swiftly to resolve issues and answer questions.
Cashier
Ross Dress for Less
Montclair, CA
10.2021 - 02.2022
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained organized checkout area, promoting a positive shopping experience for customers.
- Assisted in training new staff on register operations and customer service protocols.
- Monitored inventory levels, restocking merchandise to optimize sales opportunities.
Education
High School Diploma -
ZUPANIC HIGH SCHOOL
Rialto, CASkills
- Professionalism and ethics
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Quotes and sales
- Customer assistance
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Hammer Insurance Services Inc.
03.2022 - Current
Cashier
Ross Dress for Less
10.2021 - 02.2022
High School Diploma -
ZUPANIC HIGH SCHOOL