Brenda Stephens
Tucson
Overview
19
19
years of professional experience
Work History
Cashier
Frys
Marana
02.2025 - Current
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Restaurant Waiter
Old Times Cafe
Tucson
02.2024 - 02.2025
- Answered questions about menu items, ingredients, and pricing.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in seating guests at tables or booths.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented food and beverages to guests at tables.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented menus and answered questions regarding items.
- Communicated daily specials to customers.
- Responded to ad hoc cleaning duties at end of shift.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
- Replenished beverages when necessary.
Waitress Supervisor
Robert's Fine Jewelry
Tucson
01.2007 - 01.2024
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Oversaw food preparation, production and presentation according to quality standards.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Observed food safety and sanitation protocols to reduce germ spread.
- Analyzed financial reports such as sales data and labor costs for management review.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Created daily shift schedules for waitstaff according to business needs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Prepared workstations with ingredients and tools to increase efficiency.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Presented food and beverages to guests at tables.
Waitress
Bread and Butter
Tucson
01.2006 - 01.2009
Skills
- Cash handling
- Point of sale
- Customer service
- Attention to detail
- Customer engagement
- Problem solving
- Store policies understanding
- Currency counting
- Dependability and reliability
- Product upselling
- Work ethic and integrity
- Money handling
- Item scanning
- Reliability and punctuality
- Detail-oriented
- Teamwork
- Basic mathematics
- Cash drawer balancing
- Drawer balancing
- Pricing and markdowns
- Scanner operations
- Cash register operation
- Cash handling and management
- Verbal communication
- Product location
Timeline
Cashier
Frys
02.2025 - Current
Restaurant Waiter
Old Times Cafe
02.2024 - 02.2025
Waitress Supervisor
Robert's Fine Jewelry
01.2007 - 01.2024
Waitress
Bread and Butter
01.2006 - 01.2009