Overview

Work History

Skills

Timeline

Brenda Stephens

Tucson

Overview

19

19

years of professional experience

Work History

Cashier

Frys

Marana

02.2025 - Current

Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Restaurant Waiter

Old Times Cafe

Tucson

02.2024 - 02.2025

Answered questions about menu items, ingredients, and pricing.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Assisted in seating guests at tables or booths.
Relayed orders to service bar and kitchen via point-of-sale register system.
Presented food and beverages to guests at tables.
Assisted in preparing salads, appetizers and desserts to speed up food service.
Greeted customers, answered questions and recommended specials to increase profits.
Presented menus and answered questions regarding items.
Communicated daily specials to customers.
Responded to ad hoc cleaning duties at end of shift.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Filled condiments and napkin containers during slack periods.
Stocked service areas with supplies during slow periods.
Replenished beverages when necessary.

Waitress Supervisor

Robert's Fine Jewelry

Tucson

01.2007 - 01.2024

Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Oversaw food preparation, production and presentation according to quality standards.
Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
Observed food safety and sanitation protocols to reduce germ spread.
Analyzed financial reports such as sales data and labor costs for management review.
Coached staff on strategies to enhance performance and improve customer relations.
Resolved customer complaints in a timely manner with professionalism.
Monitored cash register operations during shifts for accuracy of transactions.
Created daily shift schedules for waitstaff according to business needs.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored employee performance, identified areas of improvement, and provided feedback.
Delegated work to staff, setting priorities and goals.
Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
Prepared workstations with ingredients and tools to increase efficiency.
Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Promoted safe working conditions by monitoring safety procedures and equipment.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Presented food and beverages to guests at tables.

Waitress

Bread and Butter

Tucson

01.2006 - 01.2009

Skills

Cash handling
Point of sale
Customer service
Attention to detail
Customer engagement
Problem solving
Store policies understanding
Currency counting
Dependability and reliability
Product upselling
Work ethic and integrity
Money handling
Item scanning

Reliability and punctuality
Detail-oriented
Teamwork
Basic mathematics
Cash drawer balancing
Drawer balancing
Pricing and markdowns
Scanner operations
Cash register operation
Cash handling and management
Verbal communication
Product location

Timeline

Cashier

Frys

02.2025 - Current

Restaurant Waiter

Old Times Cafe

02.2024 - 02.2025

Waitress Supervisor

Robert's Fine Jewelry

01.2007 - 01.2024

Waitress

Bread and Butter

01.2006 - 01.2009