Brenda Trinidad
Casa Grande
Summary
Experienced with team leadership, customer service, and sales strategies. Utilizes interpersonal skills to foster productive team environment. Track record of enhancing store performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Cafe Manager
Nutrition Services
11.2022 - 05.2025
- Managed daily cafe operations for smooth workflow and increased productivity.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Reduced food waste through careful portioning and proper storage techniques, contributing to cost-saving measures within the cafe.
- Maintained a positive working environment by fostering open communication among team members and addressing concerns promptly.
Shift Leader
Marshalls
08.2022 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Assistant Manager
Rue 21
10.2016 - 06.2017
- Maintained, cleaned and organized store to provide a positive shopping experience for customers and inspiring workplace for team members.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Ensured store was consistently stocked and organized.
- Completed daily paperwork and computer entry of sales data.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Leader
Ross Dress for Less
08.2013 - 12.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Team Leader
Harkins Theaters
08.2013 - 05.2015
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Kofa High School
Yuma, AZ05.2011
Skills
- Timekeeping
- Customer engagement
- Foodservice
- Teamwork
- Customer service
- Problem-solving
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Cafe Manager
Nutrition Services
11.2022 - 05.2025
Shift Leader
Marshalls
08.2022 - 12.2022
Assistant Manager
Rue 21
10.2016 - 06.2017
Shift Leader
Ross Dress for Less
08.2013 - 12.2016
Team Leader
Harkins Theaters
08.2013 - 05.2015
High School Diploma -
Kofa High School
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