Brenda Yocupicio-Navarro
Sahuarita,AZ
Summary
Dedicated and dynamic B.A. Psychology professional with history of meeting company goals utilizing consistent and organized practices in different backgrounds. Bilingual in English and Spanish, I developed customized learning plans and enhanced member satisfaction through effective communication. Skilled in data entry, I streamlined administrative processes, ensuring efficient skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Entrepreneur
Momma Bear Learning Center
08.2019 - 03.2024
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Streamlined administrative processes, enabling efficient record-keeping and billing systems.
- Enhanced parent satisfaction through open communication channels and regular updates on child progress.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Instructed children in a bilingual environment (English/Spanish) introduction to ACL signing language.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
Case Management Social Worker
South West Key Program
11.2018 - 07.2019
- Perform weekly audits of 10% of the program’s active case files (physical and on SWK’s web-based system ETO) and maintain appropriate documentation to ensure compliance with SWK, State, and Federal guidelines.
- Developed corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Program Director.
- Managed a diverse caseload effectively by prioritizing tasks based on urgency while maintaining attention to detail and accuracy in documentation.
- Interviewed potential clients to confirm eligibility and completed psychosocial assessments.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Streamlined documentation processes for efficient record-keeping and compliance with agency requirements.
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
Mental Health Case Manager
La Frontera Center Arizona
06.2015 - 11.2017
- Responsible and caring with excellent skills in socialization, environmental hygiene, symptom management, coping skill, stress and anger management, financial management, employment and vocational skills, medication compliance.
- Maintained accurate 150 patient caseload records, ensuring confidentiality and compliance with relevant regulations.
- Conducted assessments and updated treatment plans. Coordinated care services, (psychiatric and therapeutic services, motivated member to achieve treatment plan goals.
- Completed SMI (Serious mentally ill) packets with 80% of approval.
- Collaborated with community organizations to enhance available mental health resources for clients in need, Completed referrals to detox, housing, social programs within timeframe.
- Facilitated ART (Adult Recovery Team) meetings with DCS, therapist, officer parole to discuss treatment plan goals.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Attended court dates with patients to testify progress.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05-2015
Associate of Arts - Anatomy And Physiology
Pima Community College
Tucson, AZ05-2013
Associate of General Studies -
Pima Community College
Tucson, AZ05-2013
Certificate of Technical Studies - Business Technologies
Fred G Acosta Job Corps
Tucson, AZ05-2008
Certificate of Technical Studies - Certified Nursing Assistant
Fred G Acosta Job Corps
Tucson, AZ05-2008
Skills
- Bilingual English-Spanish
- Strategic thinking
- Communication
- Cultural development
- Team work collaboration
- Customer relations
- Goal setting
- Computer literacy
- Typing 45 WPM
- Data Entry 10 key 12000 KPH
Timeline
Entrepreneur
Momma Bear Learning Center
08.2019 - 03.2024
Case Management Social Worker
South West Key Program
11.2018 - 07.2019
Mental Health Case Manager
La Frontera Center Arizona
06.2015 - 11.2017
Bachelor of Arts - Psychology
University of Arizona
Associate of Arts - Anatomy And Physiology
Pima Community College
Associate of General Studies -
Pima Community College
Certificate of Technical Studies - Business Technologies
Fred G Acosta Job Corps
Certificate of Technical Studies - Certified Nursing Assistant
Fred G Acosta Job Corps
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