Brendan Semph

• Point of contact for the day to day business of a large book of Ultra High Net Worth clients in the Los Angeles market with over $10 billion in assets under management.
• Foster relationships with clients, their complex business associates, and various teams of internal partners to accomplish clients overall goals.
• Managed client accounts during First Republic Bank merger, finding creative solutions for problems that arose with White Glove Service.
• Use various proprietary CRMs to research data in order to find solutions to obtain client goals and monitor for any suspicious fraudulent activity to protect our clients.
• Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets within an stressful, fast paced environment.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
• Delivered outstanding support, assisting customers in navigating complex product offerings and services.

• Maintain and grow relationships with 100+ key decision makers resulting in increased product usage.
• Drove $50,000 in incremental monthly revenue by providing solutions to clients goals.
• In charge of hand and wrist portfolio for greater Phoenix.
• Identify needs of the client and made strong recommendations on product solutions
• Discover sales opportunities within existing accounts as well as new targets
• Assess case and provide quotes as needed.
• Balance chaotic daily schedule by communicating with team and triaging tasks.

Customer Forward Mindset

• Average nightly sales of $2,500 excluding events
• Leveraged skillset to provide excellent, timely service within high volume, fast paced, environment to create exceptional experiences for guests resulting in positive reviews and drove sales
• Built relationships with guests by providing exceptional experience resulting in long term regular customers.
• Took ownership of guests dissatisfaction and remedied them.

Inside Responsibilities

• Exemplified standard to which all staff is held and lead by example.
• Educated staff on procedures and techniques that resulted in more efficient staff and profit for the bar.