Brenndan Valenzuela
Phoenix
Summary
Dynamic and results-driven professional with a strong background in customer service at Planet Fitness. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in organization and teamwork, consistently maintaining a clean environment while achieving operational efficiency. Committed to delivering exceptional service and support in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Planet Fitness
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Dockworker
Dillard's
09.2023 - 04.2024
- Improved warehouse efficiency by organizing and maintaining a clean dock area.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
Cook
Barro’s Pizza
10.2022 - 07.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Thunderbird High School
Phoenix, AZ05.2023
Skills
- Customer Service
- Customer Support
- Financial Services
- Team Work
- Maintaining a Clean Environment
- Organization
Timeline
Member Service Representative
Planet Fitness
05.2024 - Current
Dockworker
Dillard's
09.2023 - 04.2024
Cook
Barro’s Pizza
10.2022 - 07.2023
Thunderbird High School
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