Brennon Odion-Hauk

• Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Discussed financial options with clients and provided informed suggestions.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Developed advanced product knowledge to share current information while generating and delivering products quotes.

• Advised customers on bank products, services and financial planning options.
• Identified financial needs of customers and presented appropriate product and service options.
• Educated customers on options for managing financial transactions by leveraging technology, tools and resources.

• Transferred written information into databases to maintain consistent, accurate client records and project details.

• Answered incoming phone calls and directed callers to appropriate departments and personnel.

• Built and maintained client relationships through quality, personalized interactions.
• Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Directed specific questions to appropriate branch personnel.

• Greeted customers, answered questions and recommended specials to increase profits.
• Operated POS terminals to input orders, split bills and calculate totals.
• Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.