Brett Bush
Scottsdale
Summary
Dynamic professional with exceptional customer service skills. Adept at building relationships and resolving complex inquiries, while utilizing problem-solving abilities to enhance client satisfaction. Experienced in upselling and educating customers, contributing to increased sales and a loyal clientele.
Skilled with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
21
21
years of professional experience
Work History
Firearms Sales Associate
Scottsdale Gun Club
11.2019 - Current
- Served as a brand ambassador to the club, building strong relationships with all of the many high profile Charter and Titanium members.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Processed as many as 10 to 15 background checks daily using both FastBound FFL software and traditional NICS online checks.
- Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
- Educated customers on proper firearm handling techniques, emphasizing the importance of safety measures when operating firearms.
- Organized training sessions for new hires familiarizing them with store protocols, products, and customer service standards.
- Promoted store events and special promotions to boost sales and increase awareness of new product offerings.
- Enhanced store reputation by consistently delivering exceptional customer service and demonstrating expertise in various types of firearms.
Marketing Specialist
KorSmiles Dental
10.2013 - Current
- Aided in building patient base, through external marketing, organized social events, social media presence, and word-of-mouth referrals.
- Implemented marketing campaigns to increase brand awareness and attract new patients.Assisted in various office tasks to ensure smooth operations and patient satisfaction.
- Facilitated in patient care for all aspects of comprehensive dentistry. Including, but not limited to: Oral surgery (all-on-X, single implant placement, extractions, sinus lifts, and bone grafting), root canal treatments, cosmetic procedures, Invisalign, TMJ, and sleep dentistry.
- Assisted in internal communication, between employees, management, and the owner/Doctor.
Hairstylist
Self-employeed
12.2003 - 09.2015
- Built a loyal clientele through exceptional customer service and attention to detail in styling and color application techniques.
- Effectively bridged the communication gap, between myself and clients of all ages, ethnicities, genders, and individual styles, by finding common bonds and shared experiences.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Distributed business cards outside of salon to generate new business.
Education
No Degree - Communications
Northern Arizona University
Flagstaff, AZState of Arizona Cosmetology License - Cosmetology
Carsten Institute
Tempe, AZ11-2003
Skills
- Excellent people skills
- Exceptional customer service
- Problem-solving
- Listening skills
- Problem-solving skills
- Teamwork and collaboration
- Reliable and punctual
- Outgoing personality
- Relationship building
- Conflict resolution
- Upselling
- Adapt to diverse groups
Timeline
Firearms Sales Associate
Scottsdale Gun Club
11.2019 - Current
Marketing Specialist
KorSmiles Dental
10.2013 - Current
Hairstylist
Self-employeed
12.2003 - 09.2015
No Degree - Communications
Northern Arizona University
State of Arizona Cosmetology License - Cosmetology
Carsten Institute
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