Brett Mers
Phoenix
Summary
Seasoned Certified Kitchen Manager with strong multi site kitchen management experience committed to providing the highest professional food quality, strong customer service and inventory management while exceeding sanitation standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Piar Support Specialist
Crossroads Inc.
2024.10 - 2025.09
- Provided technical support for software applications, enhancing user experience and satisfaction.
- Resolved customer inquiries efficiently, ensuring timely solutions and maintaining service standards.
- Trained new staff on troubleshooting protocols, improving team capability and response time.
- Analyzed support ticket trends to identify recurring issues, driving process improvements.
- Mentored junior specialists in best practices, fostering a culture of continuous learning and development.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Kitchen Manager
Venture Out Recreational Vehicle Condominium Resort
2007.07 - 2011.07
- Overall operation of three kitchens for all dining needs covering breakfast, lunch, dinner and special events for residents. Performing wide range of food preparation including peeling, chopping, grinding, paring, cutting, slicing, dicing, pureeing, dredging and breading using a variety of both industrial and standard kitchen equipment that utilized gas, electric, steam and microwave heat sources. Maintaining clean kitchen including kitchen utensils, storage areas, food preparation areas, refrigerators, freezer units, walls, floors and work tables following an established cleaning schedule. Managing accurate food inventories with stock rotation and menu management to prevent spoilage and avoiding food material waste.
Labor Force
Transitional Living Communities
2004.06 - 2007.07
- Provided wide range of sub-contractor support services to various companies to include:
- Canyon State Electric Co. Inc.LLC - Apprentice Electrician duties performing wire color coding, underground pulling for connect to parking lots for lighting, interior and exterior lighting wiring and light fixture connections.
- Boeing - Janitorial and Maintenance duties performing setup/teardown of event seating, cubicle reconfigurations, furniture/equipment staging and relocation.
Education
GED -
Greenway High
Glendale, AZ1979-05
Skills
- Proven ability to produce quickly under pressure, without sacrificing quality
- Basic mastery of cooking philosophy and technique
- Exceptional ability to plan a variety of menus
- Strong ability to develop and test recipes and techniques for food preparation and presentation
- Diverse understanding of all key health and sanitation concerns
- Ability to prepare and serve full range of meals for 25 to 1600 guests
- Substance abuse awareness
Accomplishments
- Achieved [Dinner Service] by completing
- with accuracy and efficiency.
- Achieved [Result] through effectively helping with .
- Supervised team of 20 staff members.
- Increased team productivity by implementing key process improvements.
- Saved $[800] per month in inventory costs by renegotiating key contracts.
Certification
- Maricopa County Certified Kitchen Manager
- Venture Out Employee of the Month, March 2010
- Servsafe Food Protection Manager Certification, May 2011
- Maricopa County Environmental Health Services Gold Award, November 2010 & April 2011
Timeline
Piar Support Specialist
Crossroads Inc.
2024.10 - 2025.09
Kitchen Manager
Venture Out Recreational Vehicle Condominium Resort
2007.07 - 2011.07
Labor Force
Transitional Living Communities
2004.06 - 2007.07
GED -
Greenway High