Brett Moore
Marana
Summary
A retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, pharmacy operations and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating a positive shopping experience and optimizing store performance.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens
06.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for both customers and employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Pharmacy Customer Service Associate
Walgreens
03.2022 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Received and organized daily shipments of medications in the pharmacy.
Customer Service Associate
Walgreens
07.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Marana High School
Marana, AZAttended From 2023-2025 - Nursing
Pima Community College
Tucson, AZSkills
- Operations management
- Inventory management
- Cash handling
- Customer service focus
- Work delegation
- Conflict resolution
- Staff development
- Knowledge sharing
- Creative problem solving
- Employee training
- Multitasking and organization
Timeline
Shift Lead
Walgreens
06.2022 - Current
Pharmacy Customer Service Associate
Walgreens
03.2022 - 06.2022
Customer Service Associate
Walgreens
07.2021 - 03.2022
Marana High School
Attended From 2023-2025 - Nursing
Pima Community College
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