Brett Simino
Phoenix
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Overview
20
20
years of professional experience
1994
1994
years of post-secondary education
Work History
Banquet Server
Scottsdale Hilton and villas
Scottsdale
11.2023 - Current
- Set up banquet tables according to event specifications and floor plans.
- Served food and beverages to guests during formal banquets and events.
- Collaborated with kitchen staff to ensure timely meal service and presentation.
- Served food and beverages to customers.
- Used clear communication to relay food and drink orders to kitchen staff.
- Participated in ongoing training to enhance job skills and knowledge.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Stocked service stations with ice, napkins and straws.
- Stocked server areas with supplies before, during and after shifts.
- Responded promptly and courteously to guest inquiries and complaints.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with chefs regarding any special requests from guests.
Banquet Server
Phoenician Resort
Scottsdale
09.2018 - Current
- Set up banquet tables according to event specifications and floor plans.
- Served food and beverages to guests during formal banquets and events.
- Collaborated with kitchen staff to ensure timely meal service and presentation.
- Assisted in training new staff on service protocols and event procedures.
- Maintained cleanliness of banquet areas throughout events for guest satisfaction.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Resolved guest inquiries promptly to enhance overall dining experience.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods as needed.
- Served beverages and appetizers to guests in an efficient manner.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Answered questions regarding menu items and assisted guests in making selections.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with chefs regarding any special requests from guests.
- Ensured that all dishes were served at the correct temperature.
Banquet Server
Fairmont princess
Scottsdale
01.2006 - 06.2018
- Set up banquet tables according to event specifications and floor plans.
- Served food and beverages to guests during formal banquets and events.
- Collaborated with kitchen staff to ensure timely meal service and presentation.
- Assisted in training new staff on service protocols and event procedures.
- Maintained cleanliness of banquet areas throughout events for guest satisfaction.
- Communicated with event coordinators to address guest needs and preferences.
- Operated serving equipment efficiently during high-volume service periods.
- Resolved guest inquiries promptly to enhance overall dining experience.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Set up stations for serving meals according to established guidelines.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Served beverages and appetizers to guests in an efficient manner.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Carried trays of food items from kitchen to dining areas.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Followed proper sanitation guidelines when handling food items.
- Answered questions regarding menu items and assisted guests in making selections.
Education
Waterford High School
Waterford, CTSome College (No Degree) - Spanish
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Event setup
- Food service
- Customer interaction
- Sanitation practices
Accomplishments
Received 7 awards for guest satisfaction
References
References available upon request.
Timeline
Banquet Server
Scottsdale Hilton and villas
11.2023 - Current
Banquet Server
Phoenician Resort
09.2018 - Current
Banquet Server
Fairmont princess
01.2006 - 06.2018
Waterford High School
Some College (No Degree) - Spanish
Maricopa Community Colleges, Phoenix College