Summary
Overview
Work History
Education
Skills
Timeline
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Brett Walston

Scottsdale

Summary

Dynamic Senior Claims Specialist with extensive experience at Liberty Mutual Insurance Company, excelling in claims management and customer service. Proven track record in negotiating settlements and enhancing customer satisfaction through effective communication and problem-solving. Adept at fostering industry relationships and driving continuous improvement initiatives within teams.

Overview

4
4
years of professional experience

Work History

Senior Claims Specialist

Liberty Mutual Insurance Company
04.2025 - Current
  • Developed strong relationships with external partners such as healthcare providers, attorneys, and law enforcement agencies to facilitate effective claim handling processes.
  • Maintained up-to-date knowledge of industry regulations, legal developments, and emerging risks to ensure company readiness for any challenges that may arise.
  • Supported continuous improvement initiatives within the department through regular feedback sessions, process reviews, and targeted training programs.
  • Negotiated favorable claim settlements by utilizing strong communication and persuasion skills.

Claims Specialist II

Liberty Mutual Insurance Company
03.2023 - 04.2025
  • Managed a higher volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.

Claims Specialist I

Liberty Mutual Insurance Company
02.2022 - 02.2023
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
  • Enhanced customer trust and satisfaction by efficiently resolving claims disputes.
  • Facilitated smooth communication between claimants and adjusters, ensuring transparent and positive experience.

Associate Claims Specialist

Liberty Mutual Insurance Company
09.2021 - 01.2022
  • Hired in September of 2021 to handle dedicated claims for the United Parcel Service, Northern California team
  • Worked my caseload up to 50-70 claims.
  • Kept detailed records of all communications related to individual claims files for transparency throughout the entire resolution process.
  • Continued and engaged with post hire training and seminars

Education

Bachelor of Arts - Business Management

University of Nevada, Reno
Reno, NV
05-2021

Skills

  • Claims management expertise
  • Legal compliance
  • Policy interpretation
  • Industry networking
  • Claims investigation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Excellent communication
  • Adaptability and flexibility
  • Report and records review
  • Coaching and mentoring

Timeline

Senior Claims Specialist

Liberty Mutual Insurance Company
04.2025 - Current

Claims Specialist II

Liberty Mutual Insurance Company
03.2023 - 04.2025

Claims Specialist I

Liberty Mutual Insurance Company
02.2022 - 02.2023

Associate Claims Specialist

Liberty Mutual Insurance Company
09.2021 - 01.2022

Bachelor of Arts - Business Management

University of Nevada, Reno

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Brett Walston