Skilled in customer interactions and conflict resolutions. Adaptable to changing needs, and maintaining ongoing quality in customer support. Experienced in working in a team setting, while maintaining professional and mutual respect. Ability to learn and apply new skills efficiently.
Work History
Customer Service Representative
3 Years 9 Months
Peckham Industries | 01.2023 - Current
Assisted customers with their concerns and passport applications.
Completed Ulysses conversation strategies to improve customer service skills and active listening in order to offer a better experience to customers.
Proficient in problem solving in a fast paced environment.
Able to quickly adapt to last minute changes in procedures.
Assisted in training other team members and going outside the job role to help in other areas including non-work related matters.
Assistant Manager
1 Year
Big D Oil, Sinclair | 08.2021 - 08.2022
Handled morning paperwork.
Assisted in shift coverage when short staffed.
Kept store orderly and organized.
In charge of taking/putting away stock.
Maintained a flexible work schedule, and switched between opening and closing.
Deli Cook
4 Months
Kent Kwik Convenience Stores | 02.2021 - 06.2021
In charge of routinely maintaining/cleaning kitchen appliances.
Kept hot box stocked with fresh food.
Took walk-in/phone orders.
Maintained a clean kitchen when working, regularly washed hands and changed gloves.
Checked/tested food to ensure food was cooked properly, as well as make certain produce was fresh.
Service Crew Member
6 Months
McDonald's | 07.2020 - 01.2021
Maintained clean, organized workstations.
Assembled drive-thru orders with accuracy and speed.
Restocked ingredients and supplies multiple times a day.
Developed strong multitasking skills while working in high pressure situations.
Supported team members during peak hours to ensure service stayed fast and under the recommended time frame.