Bria Jelks
Phoenix
Summary
Healthcare professional prepared for roles demanding high standards and impactful results. Proven background in optimizing plasma collection processes and ensuring donor safety. Focuses on team collaboration and adaptability, with strong skills in technical troubleshooting and regulatory compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Senior Plasma Center Technician
Octapharma Plasma Center
Antioch, TN
03.2024 - 05.2026
- Managed electronic health records through advanced EMR systems to support efficient patient care and information retrieval.
- Monitored and enforced HIPAA standards to maintain the integrity of patient privacy.
- Managed daily plasma collection processes to uphold safety protocols and maintain quality assurance.
- Organized assembly of tourniquets, needles, and blood collection devices for efficient work tray preparation.
- Performed venipuncture to obtain blood samples, ensuring patient comfort and adherence to safety protocols.
- Maintaining a venipuncture efficiency percentage of 100% for weeks at a time.
Medical Receptionist
TriStar Centennial Medical Center
Nashville, TN
06.2022 - 03.2024
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted patients with inquiries, ensuring a welcoming and informative experience.
- Maintained accurate electronic health records to support clinical staff in patient care.
- Coordinated insurance verification processes to facilitate seamless patient admissions.
Customer Service Representative
OneTouch Direct
Naashville, TN
01.2019 - 06.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Haywood High
Brownsville, TNCertified Phlebotomy Technician -
South College - Nashville
Nashville, TN04-2026
Skills
- HIPAA compliance
- Adaptable mindset
- Phlebotomy expertise
- Venipuncture proficiency
- Customer service
- Time management
Certification
- PT - Phlebotomy Technician
Timeline
Medical Receptionist/Senior Plasma Center Technician
Octapharma Plasma Center
03.2024 - 05.2026
Medical Receptionist
TriStar Centennial Medical Center
06.2022 - 03.2024
Customer Service Representative
OneTouch Direct
01.2019 - 06.2022
High School Diploma -
Haywood High
Certified Phlebotomy Technician -
South College - Nashville