BRIAN ALCALA
Mesa
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Quick Trip
2021.04 - Current
- Prepared food orders, focusing on dietary restriction requests.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
- Developed training programs for new staff, enhancing onboarding experience and retention rates.
- Led team in achieving operational efficiency through improved scheduling and resource allocation.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Coordinated daily operations to ensure compliance with company policies and safety standards.
Insurance Agent
Lime2Lime
2021.10 - 2022.02
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Attended company-sponsored gatherings to speak to community groups on insurance coverage options.
- Improved office operations, maintaining records, tracking data and promoting clear internal communications.
Cashier
Comunidad Latina
2020.11 - 2021.03
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers with Money transfer.
Education
High School Diploma - undefined
Westwood High School
Mesa, AZ05.2021
Skills
- Cash handling
- POS systems
- Customer Service
- ID verification
- Bilingual
- Food Safety and Sanitation
Timeline
Insurance Agent
Lime2Lime
2021.10 - 2022.02
Assistant Manager
Quick Trip
2021.04 - Current
Cashier
Comunidad Latina
2020.11 - 2021.03
High School Diploma - undefined
Westwood High School