Brian Brugger
Mesa
Summary
General management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
25
25
years of professional experience
Work History
Certified State Inspector/Field Trainer
Western Exterminator
08.2019 - Current
- Streamlined training processes for improved efficiency, utilizing both in-person and online approaches.
- Facilitated on-the-job coaching sessions to provide real-time support and guidance for trainees in their work environment.
- Boosted overall team productivity by developing targeted training programs aimed at skill development.
- Pest Control Consultant- area sales/inspector, Northern Arizona State Termite Inspection- routing/scheduled appointments, sales, customer relation, resolution and retention
- Spearheaded initiatives aimed at increasing public awareness about state safety standards, leading to a safer community overall
- Maintained the highest customer service score achievable
- 2 Years as leader in district sales
Owner and operator
Property Preservation Resource
08.2010 - 01.2020
- Acquired new contracts, hired multiple contractors throughout Arizona, Nevada, New Mexico and Texas
- Negotiated cost effective contracts, maintained property preservation and renovation contracts with nation wide banks, HUD and FHA housing
- Managed company fleet trucks, trailers and equipment
- Set up software for tracking clients, contractors, jobs, due dates, cost and profits
- Designed training materials, courses and company protocols
- Office manager duties, ordered inventory, scheduling and logistics
- Daily, weekly and monthly reports
- Client, contractor and customer retention coordinator
Asst Store Manager
Best Buy
02.2004 - 01.2011
- Sales team in top 10% of Best Buy for 3 yrs
- Opened new stores in the western states
- Trained product knowledge and merchandised store to company planogram standards
- Evaluated employees and established plans for their advancement
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed day to day operations, conflict resolution, customer service and PNL
- Directed multiple locations throughout the Phoenix area
Store Manager
Gateway Country Stores
02.2000 - 02.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Science - Business
DeVry University
Phoenix, AZAA - Computer Science and Business
Mesa Community College
Mesa, AZ01-1990
General Studies
Dobon High School
Mesa AZ03-1988
Skills
- Team Coaching Manager
- Exceptional Customer Support
- Effective Communicator
- Efficient Event Organization
- Strong Organizational Abilities
- Practical Application
- Creative Problem-Solving
- Established Performance History
- Box Management Specialist
- Proficient in Multi-Site Operations
- Digital Accessibility
- Business Management Expertise
Training
Several management courses through Best Buy and Gateway Country Stores
Stephen Covey Management Courses, time management
Pest/Termite/Inspector License (Arizona)
Timeline
Certified State Inspector/Field Trainer
Western Exterminator
08.2019 - Current
Owner and operator
Property Preservation Resource
08.2010 - 01.2020
Asst Store Manager
Best Buy
02.2004 - 01.2011
Store Manager
Gateway Country Stores
02.2000 - 02.2004
Associate of Science - Business
DeVry University
AA - Computer Science and Business
Mesa Community College
General Studies
Dobon High School
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