Dedicated, Motivated, Passionate and proactive individual with experience managing Parts, Sales and Service Operations. Combining deep industry knowledge with hands on experience to develop employees, increase profit margins and built partnerships.
Overview
2025
2025
years of professional experience
Work History
Service Operations Manager
CUMMINS SALES AND SERVICE
- Current
Oversee Service Operations to include 70+ employees
Implemented service standards to ensure growth and profitability
Collaborated with sales teams to grow business in all categories of the business
Instilled team approach to entice collaboration and eliminate silos
Increased revenue 203% with no additional headcount
Grew business 6% during COVID-19 Pandemic with 15% less staff
Cross trained staff to ensure growth and coverage of team members and business
Developed training for staff to understand, identify and manage KPI’s and P&L
P&L responsibilities
Partnered with Sales team members to visit customers and provide a united front
Power Generation development to gain $2.8M with no additional headcount or contracts
Field Service and Resident technician operation development
Technician productivity top 3 in the nation @ 103%, 101% and 105%
Responsibility for In Shop team, Power Generation team, Field Service team and Resident techs
General Service Manager
AUTO SAFETY HOUSE
01.2013 - 12.2018
Oversee 3 locations and a team of 30+ employees
Implemented lean management procedures to obtain highest profitability in company history
Repair relationships between customers and company
Set standards of operational excellence for service department employees
Ensure all locations reach EBITDA
Brought multiple locations profitable in 4 months
Implemented KPI’s for technicians to ensure growth and accountability
Developed processes and procedures to ensure timely repairs, high customers satisfaction and generated increased repairs
Developed lean management to create increased profitability
P&L responsibilities for 3 locations
Collaborated with Parts and Sales to ensure a seamless customer experience and remove silos within the company
Partnered with Sales team to visit customers and provide a united front
Director of Fixed Operations
CAMPING WORLD
01.2006 - 12.2013
Oversee all aspects of fixed operations for 3 locations
Increased national rankings from 52nd to 2nd in 2 years
Implemented lean management processes
Increased gross profit each year as well as reducing expenses to enjoy favorable net profit
Increased sales and profitability with no additional headcount
Built a team that became the benchmark for all locations to mirror
Consult with dealership Parts, Service Managers & Dealership Executive Management on all aspects of the Dealer’s Parts business to deliver on the corporate Parts objective
This includes, but is not limited to: wholesale growth, all fill rate analysis, lost sales tracking, & general growth & profitability of the Dealer’s Parts business
P&L responsibilities
Service Director
PRECISION TOYOTA
01.1996 - 12.2003
Advanced from Assistant Service Manager to Service Director
Increased CSI, Gross Profit and Net Profit
Obtained Presidents award for the 1st time in company history
Managed the daily operations, budgeting, safety, compliance, personnel, and staffing needs of the department
Dependable, loyal employee, employee focusing on profit growth and CSI growth
Skillfully investigated and resolved complaints regarding quality or service
P&L responsibilities
Education
BACHELOR’S DEGREE - BUSINESS MANAGEMENT
Ferris State University
Associates Degree - Fire Science, Fire I, Fire II and Wildland Fire
PIMA COMMUNITY COLLEGE
Skills
KPI’s
Strategic Planning
Process Improvement
EBITDA
Budgeting
Customer Relations
Project Management
ROI Forecasting
Lean Management
Timeline
General Service Manager
AUTO SAFETY HOUSE
01.2013 - 12.2018
Director of Fixed Operations
CAMPING WORLD
01.2006 - 12.2013
Service Director
PRECISION TOYOTA
01.1996 - 12.2003
BACHELOR’S DEGREE - BUSINESS MANAGEMENT
Ferris State University
Associates Degree - Fire Science, Fire I, Fire II and Wildland Fire
PIMA COMMUNITY COLLEGE
Service Operations Manager
CUMMINS SALES AND SERVICE
- Current
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