Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Edwards

Laveen

Summary

Dedicated, Motivated, Passionate and proactive individual with experience managing Parts, Sales and Service Operations. Combining deep industry knowledge with hands on experience to develop employees, increase profit margins and built partnerships.

Overview

2025
2025
years of professional experience

Work History

Service Operations Manager

CUMMINS SALES AND SERVICE
- Current
  • Oversee Service Operations to include 70+ employees
  • Implemented service standards to ensure growth and profitability
  • Collaborated with sales teams to grow business in all categories of the business
  • Instilled team approach to entice collaboration and eliminate silos
  • Increased revenue 203% with no additional headcount
  • Grew business 6% during COVID-19 Pandemic with 15% less staff
  • Cross trained staff to ensure growth and coverage of team members and business
  • Developed training for staff to understand, identify and manage KPI’s and P&L
  • P&L responsibilities
  • Partnered with Sales team members to visit customers and provide a united front
  • Power Generation development to gain $2.8M with no additional headcount or contracts
  • Field Service and Resident technician operation development
  • Technician productivity top 3 in the nation @ 103%, 101% and 105%
  • Responsibility for In Shop team, Power Generation team, Field Service team and Resident techs

General Service Manager

AUTO SAFETY HOUSE
01.2013 - 12.2018
  • Oversee 3 locations and a team of 30+ employees
  • Implemented lean management procedures to obtain highest profitability in company history
  • Repair relationships between customers and company
  • Set standards of operational excellence for service department employees
  • Ensure all locations reach EBITDA
  • Brought multiple locations profitable in 4 months
  • Implemented KPI’s for technicians to ensure growth and accountability
  • Developed processes and procedures to ensure timely repairs, high customers satisfaction and generated increased repairs
  • Developed lean management to create increased profitability
  • P&L responsibilities for 3 locations
  • Collaborated with Parts and Sales to ensure a seamless customer experience and remove silos within the company
  • Partnered with Sales team to visit customers and provide a united front

Director of Fixed Operations

CAMPING WORLD
01.2006 - 12.2013
  • Oversee all aspects of fixed operations for 3 locations
  • Increased national rankings from 52nd to 2nd in 2 years
  • Implemented lean management processes
  • Increased gross profit each year as well as reducing expenses to enjoy favorable net profit
  • Increased sales and profitability with no additional headcount
  • Built a team that became the benchmark for all locations to mirror
  • Consult with dealership Parts, Service Managers & Dealership Executive Management on all aspects of the Dealer’s Parts business to deliver on the corporate Parts objective
  • This includes, but is not limited to: wholesale growth, all fill rate analysis, lost sales tracking, & general growth & profitability of the Dealer’s Parts business
  • P&L responsibilities

Service Director

PRECISION TOYOTA
01.1996 - 12.2003
  • Advanced from Assistant Service Manager to Service Director
  • Increased CSI, Gross Profit and Net Profit
  • Obtained Presidents award for the 1st time in company history
  • Managed the daily operations, budgeting, safety, compliance, personnel, and staffing needs of the department
  • Dependable, loyal employee, employee focusing on profit growth and CSI growth
  • Skillfully investigated and resolved complaints regarding quality or service
  • P&L responsibilities

Education

BACHELOR’S DEGREE - BUSINESS MANAGEMENT

Ferris State University

Associates Degree - Fire Science, Fire I, Fire II and Wildland Fire

PIMA COMMUNITY COLLEGE

Skills

  • KPI’s
  • Strategic Planning
  • Process Improvement
  • EBITDA
  • Budgeting
  • Customer Relations
  • Project Management
  • ROI Forecasting
  • Lean Management

Timeline

General Service Manager

AUTO SAFETY HOUSE
01.2013 - 12.2018

Director of Fixed Operations

CAMPING WORLD
01.2006 - 12.2013

Service Director

PRECISION TOYOTA
01.1996 - 12.2003

BACHELOR’S DEGREE - BUSINESS MANAGEMENT

Ferris State University

Associates Degree - Fire Science, Fire I, Fire II and Wildland Fire

PIMA COMMUNITY COLLEGE

Service Operations Manager

CUMMINS SALES AND SERVICE
- Current
Brian Edwards