Brian Edwards
Laveen
Summary
Dedicated, Motivated, Passionate and proactive individual with experience managing Parts, Sales and Service Operations. Combining deep industry knowledge with hands on experience to develop employees, increase profit margins and built partnerships.
Overview
2025
2025
years of professional experience
Work History
Service Operations Manager
CUMMINS SALES AND SERVICE
- Current
- Oversee Service Operations to include 70+ employees
- Implemented service standards to ensure growth and profitability
- Collaborated with sales teams to grow business in all categories of the business
- Instilled team approach to entice collaboration and eliminate silos
- Increased revenue 203% with no additional headcount
- Grew business 6% during COVID-19 Pandemic with 15% less staff
- Cross trained staff to ensure growth and coverage of team members and business
- Developed training for staff to understand, identify and manage KPI’s and P&L
- P&L responsibilities
- Partnered with Sales team members to visit customers and provide a united front
- Power Generation development to gain $2.8M with no additional headcount or contracts
- Field Service and Resident technician operation development
- Technician productivity top 3 in the nation @ 103%, 101% and 105%
- Responsibility for In Shop team, Power Generation team, Field Service team and Resident techs
General Service Manager
AUTO SAFETY HOUSE
01.2013 - 12.2018
- Oversee 3 locations and a team of 30+ employees
- Implemented lean management procedures to obtain highest profitability in company history
- Repair relationships between customers and company
- Set standards of operational excellence for service department employees
- Ensure all locations reach EBITDA
- Brought multiple locations profitable in 4 months
- Implemented KPI’s for technicians to ensure growth and accountability
- Developed processes and procedures to ensure timely repairs, high customers satisfaction and generated increased repairs
- Developed lean management to create increased profitability
- P&L responsibilities for 3 locations
- Collaborated with Parts and Sales to ensure a seamless customer experience and remove silos within the company
- Partnered with Sales team to visit customers and provide a united front
Director of Fixed Operations
CAMPING WORLD
01.2006 - 12.2013
- Oversee all aspects of fixed operations for 3 locations
- Increased national rankings from 52nd to 2nd in 2 years
- Implemented lean management processes
- Increased gross profit each year as well as reducing expenses to enjoy favorable net profit
- Increased sales and profitability with no additional headcount
- Built a team that became the benchmark for all locations to mirror
- Consult with dealership Parts, Service Managers & Dealership Executive Management on all aspects of the Dealer’s Parts business to deliver on the corporate Parts objective
- This includes, but is not limited to: wholesale growth, all fill rate analysis, lost sales tracking, & general growth & profitability of the Dealer’s Parts business
- P&L responsibilities
Service Director
PRECISION TOYOTA
01.1996 - 12.2003
- Advanced from Assistant Service Manager to Service Director
- Increased CSI, Gross Profit and Net Profit
- Obtained Presidents award for the 1st time in company history
- Managed the daily operations, budgeting, safety, compliance, personnel, and staffing needs of the department
- Dependable, loyal employee, employee focusing on profit growth and CSI growth
- Skillfully investigated and resolved complaints regarding quality or service
- P&L responsibilities
Education
BACHELOR’S DEGREE - BUSINESS MANAGEMENT
Ferris State University
Associates Degree - Fire Science, Fire I, Fire II and Wildland Fire
PIMA COMMUNITY COLLEGE
Skills
- KPI’s
- Strategic Planning
- Process Improvement
- EBITDA
- Budgeting
- Customer Relations
- Project Management
- ROI Forecasting
- Lean Management
Timeline
General Service Manager
AUTO SAFETY HOUSE
01.2013 - 12.2018
Director of Fixed Operations
CAMPING WORLD
01.2006 - 12.2013
Service Director
PRECISION TOYOTA
01.1996 - 12.2003
BACHELOR’S DEGREE - BUSINESS MANAGEMENT
Ferris State University
Associates Degree - Fire Science, Fire I, Fire II and Wildland Fire
PIMA COMMUNITY COLLEGE
Service Operations Manager
CUMMINS SALES AND SERVICE
- Current
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