Brian Howard
Apache Junction
Summary
Innovative Manager with over 30 plus years in various management positions. Detailed orientated manager skilled in both customer service and employee relations. Various awards including, Manager of the Year. Southwestern US in 2002 & 2003 for Pep Boy's Automotive. Gold Star Manger for Sear's Automotive, which represents over 1 million in retail sales. Proud United States Air Force Veteran
Overview
44
44
years of professional experience
Work History
Parts Counter Person
Turbo & Electric
06.2024 - Current
- Managed inventory levels to ensure availability of parts and components.
- Assisted customers in identifying and selecting appropriate parts for their needs.
- Processed orders accurately using point-of-sale systems and inventory management tools.
- Trained new staff on effective customer service techniques and product knowledge.
Dispatch Manager
Elite Delivery
10.2018 - 05.2024
- Directed operations of a five-person dispatch office managing multiple drivers. Assigned specific routes and duties based on freight requirements and efficiency goals. Coordinated incoming freight delivery across multiple terminals in a five-state region. Managed customer communications and documentation for seamless operations. Fostered a collaborative environment where team members supported each other’s tasks. Utilized data entry skills to track shipping trends and identify irregularities. Enabled timely interventions by resolving issues before they developed into larger problems. Maintained a hands-on approach to enhance operational oversight and effectiveness.
Service Manager
A2Z Diesel
06.2016 - 10.2018
- Facilitated sales of automotive products and services, driving growth initiatives. Scheduled customers and staff to maximize resource utilization. Administered product ordering and returns, ensuring accurate inventory management. Implemented robust inventory controls for operational excellence. Executed daily HR functions, focusing on payroll and employee benefits. Tracked profit and loss margins to uphold profitability standards.
Crew Manager
Farley Painting
06.2013 - 06.2016
- Supervised team of 6 to 10 members within commercial painting projects
- Coordinated project schedules and resource allocation to meet deadlines.
Delivery Driver
Pro Auto Parts
06.2010 - 06.2013
- Delivered auto parts to various auto repair shops across the east valley
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Manager
Pep Boys
06.2008 - 06.2010
- Sales of automotive parts and services
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed service team, providing training and mentorship to enhance skillsets and performance.
- Coordinated with suppliers to secure quality parts, maintaining inventory levels for seamless operations.
Store Manager
Midas
01.2008 - 06.2008
- Facilitated sales of automotive products and services to maximize revenue. Scheduled customer appointments and coordinated staff assignments efficiently. Managed product ordering and returns to optimize inventory levels. Implemented inventory control measures to enhance accuracy and reduce waste. Oversaw daily HR operations, including payroll processing and benefits administration. Maintained appropriate profit and loss margins through strategic financial oversight.
Senior Buyer / Parts Manager
Allison Transmission / GM Desert Proving Grounds
10.2006 - 11.2007
- Streamlined parts department functions by managing comprehensive ordering and inventory systems. Facilitated global distribution of experimental parts to numerous GM sites.
Asst. Manager
Walgreens
06.2005 - 10.2006
- Maintaining the day to day operations which included customer service, stocking shelves, setting planograms, ordering, inventory control and other assorted duties. Manager duties included cash handling, scheduling, HR matters, and assorted other duties
Asst Manager
Circle K
05.2004 - 06.2005
- Maintaining the day to day operations which included customer service, stocking shelves, setting planograms, ordering, inventory control and other assorted duties. Manager duties included cash handling, scheduling, HR matters, and assorted other duties
Senior Buyer / Parts Manager
GM Truck Engineering / GM Desert Proving Grounds
03.2003 - 05.2004
- Managed parts department operations, including part ordering and inventory oversight. Facilitated shipping and receiving of experimental parts to various GM locations worldwide.
Service Manager
Pep Boys
07.1997 - 03.2003
- Drove sales of automotive products and services, contributing to revenue increases. Coordinated customer and staff scheduling for optimal service delivery. Managed ordering and returns of products, ensuring timely fulfillment. Established effective inventory controls to safeguard assets. Performed daily HR tasks including payroll management and benefits oversight. Reviewed profit and loss margins regularly to enhance profitability.
Service Manager
Sear's Automotive
05.1991 - 06.1997
- Drove sales of automotive products and services, contributing to increased market share. Orchestrated scheduling for customer visits and staff shifts, improving service responsiveness. Administered product orders and returns, maintaining streamlined inventory processes. Enforced inventory controls to safeguard against losses and optimize stock levels. Managed daily HR tasks, including payroll administration and employee benefits oversight. Evaluated profit/loss margins regularly to support strategic financial decisions.
Automotive Manager
Quality Farm & Fleet
03.1988 - 05.1991
- Sale of automotive products and services. Set scheduling of customers as well as staff. Ordering and returns of products. Inventory controls.
Crew Chief - KC-135
United States Air Force
10.1982 - 10.1986
- Mechanic on a KC-135 aircraft
Education
Other - Mechanical Engineering
TCU
Ft. Worth, Texas06-1984
Skills
- Management - 10 years
- Automotive - 10 years
- Goal setting
- Invoice processing
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Workplace safety
- Forklift operation
- Operations management
- Staff training
- Upselling strategies
- Inventory auditing
- Coordinating paperwork
- Purchasing oversight
- Returns processing
- Stock control
- Order fulfillment
- Delivery coordination
- Customer service
- Training and coaching
- Inventory management
- Sales training
Timeline
Parts Counter Person
Turbo & Electric
06.2024 - Current
Dispatch Manager
Elite Delivery
10.2018 - 05.2024
Service Manager
A2Z Diesel
06.2016 - 10.2018
Crew Manager
Farley Painting
06.2013 - 06.2016
Delivery Driver
Pro Auto Parts
06.2010 - 06.2013
Customer Service Manager
Pep Boys
06.2008 - 06.2010
Store Manager
Midas
01.2008 - 06.2008
Senior Buyer / Parts Manager
Allison Transmission / GM Desert Proving Grounds
10.2006 - 11.2007
Asst. Manager
Walgreens
06.2005 - 10.2006
Asst Manager
Circle K
05.2004 - 06.2005
Senior Buyer / Parts Manager
GM Truck Engineering / GM Desert Proving Grounds
03.2003 - 05.2004
Service Manager
Pep Boys
07.1997 - 03.2003
Service Manager
Sear's Automotive
05.1991 - 06.1997
Automotive Manager
Quality Farm & Fleet
03.1988 - 05.1991
Crew Chief - KC-135
United States Air Force
10.1982 - 10.1986
Other - Mechanical Engineering
TCU