Brian Lewis
Gilbert
Summary
Highly well rounded, efficient and motivated in areas of expertise in writing, communication, sales technique's, customer service and product knowledge. Demonstrated success in analytical problem-solving and boosting operational efficiency. Having over 20 years of experience in providing world class service. Focused Group Home Manager with a background monitoring residents' health, scheduling appointments and delivering compassion and enthusiasm in all tasks. A highly collaborative individual with skills in effective communication, time management and organization. Offering a strong understanding of quality service and federal and state group home regulations.
Overview
14
14
years of professional experience
Work History
Group Home Manager
Home Care We Care
06.2023 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Streamlined group home operations through effective budget management and resource allocation.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
Group Home Manager
IGroup
08.2021 - 06.2023
- Conducted thorough risk assessments to proactively identify potential issues before they escalated.
- Optimized resource allocation, ensuring efficient use of personnel, equipment, and materials throughout the project lifecycle.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
Independent Sales Consultant
Courtesy Chrysler Jeep Dodge Ram
11.2020 - 03.2021
- Managed client accounts effectively, addressing concerns promptly and ensuring repeat business opportunities.
- Provided valuable market insights to management, assisting in product development and strategic planning efforts.
- Collaborated with marketing team to develop promotional materials that increased brand visibility and engagement.
- Trained new sales consultants on best practices, contributing to overall team success and productivity.
- Attended industry events regularly for networking purposes, expanding professional connections within the field.
Internet Sales Consultant
Coulter Cadillac & GMC
04.2018 - 10.2020
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
Sales Consultant Representative
Chapman Ford
12.2014 - 03.2018
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
Customer Service Representative II
U.S. Airways
07.2010 - 11.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Business Administration And Management
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Staffing
- Scheduling
- Supply Ordering
- Exemplary Communication Skills
- Client Needs Assessment
- Sabre program
- 10-Key
- Mobility Support
- CRM Software
- Customer Loyalty
- Time Management
- Goals and Performance
Timeline
Group Home Manager
Home Care We Care
06.2023 - 01.2024
Group Home Manager
IGroup
08.2021 - 06.2023
Independent Sales Consultant
Courtesy Chrysler Jeep Dodge Ram
11.2020 - 03.2021
Internet Sales Consultant
Coulter Cadillac & GMC
04.2018 - 10.2020
Sales Consultant Representative
Chapman Ford
12.2014 - 03.2018
Customer Service Representative II
U.S. Airways
07.2010 - 11.2014
Bachelor of Science - Business Administration And Management
Grand Canyon University
Similar Profiles
Noora KochiNoora Kochi
Caregiver at Prileo Home Care Home Care WebCaregiver at Prileo Home Care Home Care Web
CHRISTINE VIDITOCHRISTINE VIDITO
Personal Support Worker at Home Care,Private Care,Agency,Long Term HomesPersonal Support Worker at Home Care,Private Care,Agency,Long Term Homes
Jeffrey OdchigueJeffrey Odchigue
Child Care Provider at Home Care Child Care ProviderChild Care Provider at Home Care Child Care Provider