BRIAN MUELLER
Tucson
Summary
Sales professional focused on maximizing revenue through value added sales approach. I believe consistency, accountability and communication build the most successful business partnerships.
Overview
28
28
years of professional experience
Work History
Sales Manager
Net Zero Solar
06.2016 - Current
- Led sales team to exceed quarterly targets through strategic planning and performance management.
- Developed and implemented training programs enhancing product knowledge and sales techniques among staff.
- Analyzed market trends to identify new business opportunities, driving overall growth strategies.
- Fostered strong client relationships, enhancing customer retention and satisfaction metrics.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales and Logistics Manager
Bike Shop Hub
10.2013 - 06.2016
- Streamlined supply chain operations, enhancing delivery timelines and inventory accuracy.
- Led cross-functional teams to optimize logistics processes and reduce operational costs.
- Implemented advanced tracking systems, improving visibility of shipments and reducing delays.
- Developed training programs for staff, elevating performance standards and team productivity.
Director of Sales
EasyCare, Inc
12.2006 - 09.2013
- Specific focus on top 10 accounts increased revenue by 40%
- Developed sales team incentive programs which motivated & rewarded staff and resulted in an 18% increase in sales
- Surpassed revenue goals by an average of 15% in 6 consecutive years
- Developed and executed strategic sales plans to enhance market share and revenue growth.
- Managed team of sales representatives, providing guidance, coaching and support.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Fostered relationships with major clients, enhancing customer satisfaction and loyalty.
Senior Account Representative
Tri-Tronics
12.2003 - 12.2006
- Managed accounts totaling over $8 million in revenue
- Managed some of the organization's largest accounts, increasing annual sales by 25% ($1.5m) in 2006
- Assisted in developing new training programs associated with the introduction of new products or services
- Supported dealers in special events, regional shows, grand openings, etc
Account Representative
Tri-Tronics
09.2001 - 12.2003
- Managed a portfolio of 50 accounts, which generated $2 million in revenue per year
- Grew customer base from 50 accounts to 65 accounts in 2002
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
- Surpassed annual quota by 20%
- Expanded existing customer sales by $500,000 in 2003
Technical Support Supervisor
Mileage Plus Inc
01.1999 - 09.2001
- Successfully managed the activities of over 300 team members in multiple locations
- Created agent specific action plans for under performing agents that focused on specific skill sets of the team and resulted in the best agent performance/retention in 2000 & 2001
- Created training manuals targeted at resolving even the most difficult customer issues
- Provided detailed monthly departmental reports and updates to senior management
Customer Service Agent
Mileage Plus Inc
12.1997 - 01.1999
- Top performer in customer satisfaction and call efficiency statistics ranking in the top 3% of 900 agents
- Designated new service agent mentor 6 months of hire date
- Provided cross training to over 100 staff members
- Assisted with the development of the call center’s operations, quality and training processes
Education
Bachelor of Science - Exercise Science
University of Arizona
Tucson, AZ05-1996
Skills
- Strong interpersonal skills
- Employee training
- Strategic account development
- Forecasting/prospecting
- Leadership/communication skills
- Business operations organization
- Creating long term partnerships
- Social media savvy
- Product knowledge
Accomplishments
- 12 consecutive years of revenue growth
- Surpassed all international sales goals by 25% in 2012
- Increased total sales by 30% from 2011-2012
- Prepared marketing/sales plans to increase top line performance
- Managed 100 domestic and international accounts in excess of $4m in sales
- Developed/executed new launch plans, social media and monthly sales publications
- Gathered, refined, analyzed and delivered customer requirements across all markets
- Aligned strategies, plans and activities with global affiliates
- Ensured commercial readiness, successful launch and post-launch stability
Timeline
Sales Manager
Net Zero Solar
06.2016 - Current
Sales and Logistics Manager
Bike Shop Hub
10.2013 - 06.2016
Director of Sales
EasyCare, Inc
12.2006 - 09.2013
Senior Account Representative
Tri-Tronics
12.2003 - 12.2006
Account Representative
Tri-Tronics
09.2001 - 12.2003
Technical Support Supervisor
Mileage Plus Inc
01.1999 - 09.2001
Customer Service Agent
Mileage Plus Inc
12.1997 - 01.1999
Bachelor of Science - Exercise Science
University of Arizona
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