Brian Stroughter
Goodyear
Summary
Offering strong candidate for role in travel planning with eagerness to learn and grow within this industry. Brings ability to quickly grasp complex travel logistics and reservation systems, coupled with excellent communication and organizational skills. Ready to use and develop planning and customer service skills in sales.
Experienced with planning personalized cruise vacations that exceed client expectations. Utilizes in-depth knowledge of cruise destinations, booking systems, and travel logistics to create smooth and enjoyable travel experiences. Track record of building strong client relationships through excellent communication and attentive service.
Overview
16
16
years of professional experience
Work History
Cruise Vacation Planner
Open Network Exchange
06.2023 - Current
- Initiate calls to drive cruise sales, enhancing customer engagement and satisfaction.
- Exceed sales targets by delivering exceptional service and building strong client relationships.
- Maintain customer database for seamless sales processes, ensuring efficient follow-ups.
- Stay updated on product features to enhance sales presentations and customer experience.
- Collaborate with travel partners to secure exclusive deals, boosting bookings and sales.
Mortgage Servicing Specialist
Valon
02.2022 - 03.2023
- Managed loan collections, achieving high resolution rates and boosting client satisfaction.
- Developed repayment plans, enhancing borrower relationships and ensuring timely payments.
- Conducted research to address inquiries, improving service efficiency and accuracy.
- Maintained communication records, supporting precise loan servicing operations.
- Consistently met or exceeded targets for loan resolution and customer service metrics, contributing to the company's financial stability and growth.
Mortgage Loan Officer
Cardinal Financial
03.2021 - 02.2022
- Develop client relationships to provide high levels of service.
- High volume of phone calls daily.
- Set expectations upfront to our clients and keep them motivated through the process.
- Build relationships, analyze financial situations and determine the appropriate loan product to meet our client's goals.
- Lock loans at point of sale, request initial documents and submit a preliminary paperless loan package.
- Monitor overall customer interaction and work with all parties involved on each loan from application to closing
Sales Representative/Paralegal,
Progrexion
06.2020 - 03.2021
- Handles inbound/outbound calls from warm leads
- Provide a quality experience for all clients by helping to reshape/redefine the future of our clients' credit reports
- Help analyze clients' credit reports and provide solutions for their problems
- Help engage clients and motivate them to fix their credit to accomplish their personal goals
- Help determine appropriate actions/steps for clients' credit report problems
Mortgage Loan Officer
Freedom Financial Network
10.2019 - 06.2020
- Handled inbound/outbound calls from warm leads
- Provide a quality customer experience while executing a consultative sale
- Manage sale pipeline making 100+ dials manually
- Having high level of empathy while building value in the product
- Process loan applications and close the sale
- Educating clients on the difference between compound and simple interest rates
- Recognized for the highest loan average in the program 2nd month out of training
Sales Representative/Paralegal
Progrexion
08.2014 - 10.2019
- Handles inbound/outbound calls from warm leads
- Provide a quality experience for all clients by helping to reshape/redefine the future of our clients' credit reports
- Help analyze clients' credit reports and provide solutions for their problems
- Help engage clients and motivate them to fix their credit to accomplish their personal goals
- Help determine appropriate actions/steps for clients' credit report problems
Sales Representative,
Stream Global Services Inc.
01.2009 - 08.2013
- Generating leads.
- Meeting or exceeding sales goals
- Negotiating all contract with prospective clients
- Maintaining client records
- Helping determine pricing schedule for quotes, promotions and negotiations.
- Contacting clients and potential clients to evaluate needs or promote products and services.
- Answering client questions about credit terms, products, prices and availability.
- Consistently met or surpassed quotas of 175 sales per month
Education
GED -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05.2005
Skills
Expertise in Microsoft Office
Advanced Excel Proficiency
Efficient Multitasking
Deal Closure Expertise
Timeline
Cruise Vacation Planner
Open Network Exchange
06.2023 - Current
Mortgage Servicing Specialist
Valon
02.2022 - 03.2023
Mortgage Loan Officer
Cardinal Financial
03.2021 - 02.2022
Sales Representative/Paralegal,
Progrexion
06.2020 - 03.2021
Mortgage Loan Officer
Freedom Financial Network
10.2019 - 06.2020
Sales Representative/Paralegal
Progrexion
08.2014 - 10.2019
Sales Representative,
Stream Global Services Inc.
01.2009 - 08.2013
GED -
Maricopa Community Colleges, Estrella Mountain Community College
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