Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brian Werner

Buckeye

Summary

Dynamic Safety Investigations Specialist III at Uber Technologies Inc. with a proven track record in analytical thinking and stakeholder engagement. Expert in delivering exceptional customer experiences while adhering to strict timelines. Recognized for proactive problem-solving and continuous improvement in case adjudication, ensuring quality outcomes for all users.

Overview

10
10
years of professional experience

Work History

Safety Investigations Specialist III

Uber Technologies Inc.
Phoenix, AZ
01.2019 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Conducted interviews to obtain a better understanding of the incident being reported.
  • Utilized Knowledge Based Data to stay aligned with company policies.
  • Adhered to SLA's and company timelines.
  • Adjudicated all cases assigned in a timely manner.
  • Delivered the best customer experience to all users.

Student Loan Specialist

PSCU Financial Services
Phoenix, AZ
01.2016 - 01.2019
  • Counseled students and parents about financial aid options and program details.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Performed needs analysis of applications, accounting for financial and personal background information.

Education

Criminal Justice

Virginia College
Huntsville, AL
05-2012

Skills

  • Analytical thinking
  • Time Management
  • Results driven
  • Documentation management
  • Continuous improvement
  • Coaching and mentoring
  • Team collaboration
  • Stakeholder engagement

Accomplishments

CST Xtra Award Winner

Mentor Program

Sexual Assault Pilot

LERT Pilot

Special Works Pilot

Timeline

Safety Investigations Specialist III

Uber Technologies Inc.
01.2019 - Current

Student Loan Specialist

PSCU Financial Services
01.2016 - 01.2019

Criminal Justice

Virginia College
Brian Werner