Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brian Werner

Buckeye

Summary

Dynamic Safety Investigations Specialist III at Uber Technologies Inc. with a proven track record in analytical thinking and stakeholder engagement. Expert in delivering exceptional customer experiences while adhering to strict timelines. Recognized for proactive problem-solving and continuous improvement in case adjudication, ensuring quality outcomes for all users.

Overview

10
10
years of professional experience

Work History

Safety Investigations Specialist III

Uber Technologies Inc.
01.2019 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Conducted interviews to obtain a better understanding of the incident being reported.
  • Utilized Knowledge Based Data to stay aligned with company policies.
  • Adhered to SLA's and company timelines.
  • Adjudicated all cases assigned in a timely manner.
  • Delivered the best customer experience to all users.

Student Loan Specialist

PSCU Financial Services
01.2016 - 01.2019
  • Counseled students and parents about financial aid options and program details.
  • Processed loan applications and monitored progress from start to finish.
  • Proactively identified solutions for customers experiencing credit issues.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
  • Performed needs analysis of applications, accounting for financial and personal background information.

Education

Criminal Justice

Virginia College
Huntsville, AL
05-2012

Skills

  • Analytical thinking
  • Time Management
  • Results driven
  • Documentation management
  • Continuous improvement
  • Coaching and mentoring
  • Team collaboration
  • Stakeholder engagement

Accomplishments

CST Xtra Award Winner

Mentor Program

Sexual Assault Pilot

LERT Pilot

Special Works Pilot

Timeline

Safety Investigations Specialist III

Uber Technologies Inc.
01.2019 - Current

Student Loan Specialist

PSCU Financial Services
01.2016 - 01.2019

Criminal Justice

Virginia College

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Brian Werner