Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Briana Blosser

Glendale

Summary

Customer-focused professional skilled in conflict resolution, communication, and problem-solving to enhance satisfaction and loyalty. Leverages adaptability and teamwork to meet evolving needs while driving results through efficient service. Employs a proactive approach to align with customer and organizational objectives.

Overview

12
12
years of professional experience

Work History

Office Manager

PFS Investments
Glendale, AZ
02.2014 - 02.2021
  • Coordinated scheduling for meetings, optimizing calendar usage across departments.
  • Trained new staff on office procedures and software applications, promoting team productivity.
  • Developed and maintained office policies, ensuring compliance with regulations and best practices.
  • Managed office supplies inventory, ensuring timely restocking and cost-effective procurement.

Collections Specialist T3

American Express
08.2018 - 02.2021
  • My responsibilities include collection calls & correspondence in a fast-paced, goal-oriented, department. Built strong and collaborative relationships with colleagues and leadership.
  • Managed customer accounts to ensure timely payment and reduce overdue balances.
  • Assisted in resolving billing inquiries, enhancing customer satisfaction through effective communication.
  • Executed daily collections activities, maintaining compliance with company policies and regulations.

Collections Specialist

Cox
12.2016 - 08.2018
  • Maximized collections from delinquent accounts to support the company's financial goals. Supported clients in lowering accounts receivable delinquency.
  • Managed customer accounts to ensure timely collection of outstanding payments.
  • Resolved billing discrepancies by collaborating with internal departments and customers.
  • Utilized collections software to track account status and document communication efforts.

Office Manager

Best Septic Solutions
Glendale, AZ
03.2022 - 06.2026
  • Directed daily front office operations, facilitating seamless guest experiences and efficient service delivery.
  • Developed operational policies that streamlined communication between departments and improved workflow efficiency.
  • Managed correspondence, ensuring timely responses and effective communication flow within departments.
  • Coordinated scheduling and logistics for executive meetings, enhancing operational efficiency.

Education

Medical Assisting Degree - Medical Assistant

Apollo College
Glendale, AZ
01-2006

Bachelor of Science - Healthy Lifestyle And Fitness Science

Arizona State University
Tempe, AZ
06-2028

Skills

  • Office management
  • Office administration
  • Administrative support
  • Data entry
  • Budget management
  • Customer relations
  • Customer service
  • Organizational skills
  • Clear oral/written communication

Timeline

Office Manager

Best Septic Solutions
03.2022 - 06.2026

Collections Specialist T3

American Express
08.2018 - 02.2021

Collections Specialist

Cox
12.2016 - 08.2018

Office Manager

PFS Investments
02.2014 - 02.2021

Medical Assisting Degree - Medical Assistant

Apollo College

Bachelor of Science - Healthy Lifestyle And Fitness Science

Arizona State University
Briana Blosser