Briana Encinas
Maricopa
Summary
Proven track record in customer service and payment processing, Possessing strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Energetic and detail-focused individual with knack for numbers and positive attitude. Familiar with principles of financial accounting and equipped with skills in data analysis and spreadsheet management. Capable of enhancing financial processes and contributing to organizational success.
Overview
2
2
years of professional experience
Work History
Customer Representative
Intouchcx
03.2025 - Current
- Assisted in resolving issues by coordinating with internal teams for prompt resolutions.
- Documented and tracked customer interactions using CRM software for accurate record-keeping.
- Assisted in training new team members on customer service protocols and tools.
- Collaborated with cross-functional teams to enhance product knowledge and support offerings.
Cashier
Marshalls
09.2023 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Built and maintained positive working relationships with co-workers.
- Helped restock shelves when necessary to maintain an organized display area.
- Maintained cleanliness of the checkout area.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Accounting Intern
Maderia Esperanza
11.2024 - 01.2025
- Assisted in preparing financial statements and reports for accuracy and compliance.
- Managed accounts payable and receivable processes, ensuring timely transactions.
- Conducted reconciliations of bank statements to maintain financial integrity.
- Supported month-end closing activities, improving efficiency in reporting timelines.
Education
Business in Business Administration - Finance
Central Arizona College
Maricopa05-2026
Skills
- Cash Handling
- Customer Assistance
- Payment processing
- Language fluency
- Typing speed
- Data management
- De-escalation
- Organization and recordkeeping
- Accounting and finance understanding
- Microsoft excel, project, and Visio
- Accounts receivable software
- Financial statements
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
LANGUAGES
Spanish
Bilingual
Timeline
Customer Representative
Intouchcx
03.2025 - Current
Accounting Intern
Maderia Esperanza
11.2024 - 01.2025
Cashier
Marshalls
09.2023 - Current
Business in Business Administration - Finance
Central Arizona College
certificate of recognition for the month of July 2025
Customer Relations - Earned highest marks for customer satisfaction, company-wide.