Briana Eurich
Tempe
Summary
Dedicated to optimizing operations and driving cost reduction. Strong leader and problem-solver committed to enhancing organizational efficiency. Focus on independent decision-making and sound judgment. Consistently contribute to company success through process streamlining and effective strategy implementation. Aim to make a positive impact on overall business performance.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Goodwill of Central and Northern Arizona
12.2020 - 11.2024
- Maintained the front end, cash handling, customer service
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Cashier
Arco AM-PM
08.2018 - 04.2019
- Customer service , food prep cash handling
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
General educational development - Accounting and customer service skills
San diego job corp
Imperial Beach, CA02.1999
Skills
- Customer service
- Microsoft outlook, word, and Excel
- Time management
- Training and mentoring
- Excellent time management skills
- Cash handling
- Staff training
- Schedule management
- Deadline oriented
- Skilled trainer
Timeline
Customer Service Manager
Goodwill of Central and Northern Arizona
12.2020 - 11.2024
Cashier
Arco AM-PM
08.2018 - 04.2019
General educational development - Accounting and customer service skills
San diego job corp
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