Briana Orduna
Tucson
Summary
A self motivated, organized, and dependable individual who is successful at managing multiple priorities with enthusiasm. Always eager to take on a responsibilities to contribute to meeting team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Tucson Orthopedic Institute
Tucson, AZ
02.2024 - 03.2026
- Managed scheduling, coordination, and rescheduling of patient appointments with precision across multiple providers.
- Ensured accuracy of patient information by meticulously entering data into medical records and appointment databases.
- Assisted in maintaining and updating provider schedules. Addressed discrepancies and resolved appointment-related issues effectively.
- Collaborated with medical assistants and staff to clarify visit notes and support clinical workflow.
Front Desk Agent/Receptionist
Westin La Paloma Resort & Spa
Tucson, AZ
04.2022 - 01.2023
- Utilized in-house software systems Kipsu, GXP, and Lightspeed to enhance guest connectivity.
- Facilitated effective team communication and collaboration across multiple departments, including engineering, bellman, housekeeping, and food & beverage.
- Enhanced guest satisfaction through personalized recommendations for in-person and phone interactions.
- Assisted in compiling daily reports and managing paperwork. Organized documentation to support team. Contributed to maintaining accurate records for project tracking.
- Facilitated prompt resolutions for guest-related challenges by making decisions in response to unexpected events.
Receptionist
Palm Beach Tan
Los Angeles, CA
08.2021 - 10.2021
- Drove sales performance by consistently meeting established daily, weekly, and monthly goals to enhance revenue growth.
- Provided education on safe tanning techniques and highlighted relevant retail items to enhance customer experience.
- Ensured cleanliness and organization of salon environment, as well as health, safety, and sanitation regulations.
- Delivered exceptional customer service in a fast paced retail environment.
- Built strong, client relationships to encourage repeat business and membership retention.
Caregiver
Amada Senior Care
Los Angeles, CA
06.2021 - 08.2021
- Assisted seniors with daily living activities to promote independence and well-being.
- Assisted individuals with personal hygiene through bed baths and shower support. Provided compassionate care to enhance comfort and dignity during daily routines.
- Enhanced daily routines through effective meal prep and diligent housekeeping.
- Monitored client health conditions. Assisted in checking blood pressure. Supported clients in understanding their health metrics.
Education
High School Diploma -
OFL
Los Angeles, CA01.2022
Skills
- Patient engagement and support
- Documentation accuracy
- Interdepartmental teamwork
- Adaptability in dynamic environments
- Skilled in Spanish-English translation
- Effective in managing multiple priorities
- Hospitality management experience
- Remote work capabilities
Certification
Certified Medical Assistant (CMA)
First Aid/CPR/AED Certified
Timeline
Appointment Scheduler
Tucson Orthopedic Institute
02.2024 - 03.2026
Front Desk Agent/Receptionist
Westin La Paloma Resort & Spa
04.2022 - 01.2023
Receptionist
Palm Beach Tan
08.2021 - 10.2021
Caregiver
Amada Senior Care
06.2021 - 08.2021
High School Diploma -
OFL