Briana Sosa
Peoria
Summary
Seeking to find a position with continual learning, success and growth within customer service and helping others while thriving as a team.
Overview
4
4
years of professional experience
Work History
Elderly Caregiver
Betty's Caregivers
10.2025 - Current
- Implemented safety measures in home environments, reducing risks of accidents and injuries for clients with mobility challenges.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Caregiver
Cardinal Caregivers
08.2021 - 10.2025
- Assisted clients with their ADLs, such as bathing, cooking, cleaning, running errands, travel to doctor’s appointments and prevent injury’s like stabilizing client before walking, assisting with walkers and getting around their home safely.
Care Manager
Cardinal Caregivers
06.2023 - 01.2024
- Create new client and new caregiver profiles. Hiring new caregivers, maintaining schedules for both clients and caregivers. Schedule adjustments for clients based off needs of family members or clients. Handle transportation for clients. Monitoring clients health and wellbeing. Making adjustments for clients due to any health or complications.
Customer Service Representative
CVS/AETNA
11.2021 - 06.2022
- Medicaid/Medicare inbound and outbound call handling assisting with customer issues which involved research, knowledge of product, services, procedures and regulations in order to resolve. Communicated directly with the member, provider’s offices, facilities and hospitals accurately update member profiles according to policy and procedures per state plan guided members through rejections for resolutions
Education
High School Diploma -
Maricopa High School
Maricopa, AZ05.2014
Skills
- Quick learner Strong social skills
- Great team player Positive attitude
- Can stand and sit for long periods of time
- Internet and computer skills: Can multitask between assignments and pages on computer
- Creative and organized
- Always looking for improvement Energetic and enthusiastic Self-motivated
- Always determined to finish a task/assignment/project on time
- Compassionate caregiving
- Meal preparation
- Documentation and reporting
- Personal hygiene assistance
- Time management
- Relationship building
- Activities of daily living
- Housekeeping
- End-of-life care
- First aid and safety
- Client documentation
- Care plan management
- Incontinence care
- Transportation services
Timeline
Elderly Caregiver
Betty's Caregivers
10.2025 - Current
Care Manager
Cardinal Caregivers
06.2023 - 01.2024
Customer Service Representative
CVS/AETNA
11.2021 - 06.2022
Caregiver
Cardinal Caregivers
08.2021 - 10.2025
High School Diploma -
Maricopa High School