Summary
Overview
Work History
Education
Skills
SKILLS & LANGUAGES:
Timeline
Generic

Brianda Lizet Gomez Vazquez

Phoenix

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of post-secondary education
10
10
years of professional experience

Work History

Customer Service Representative

CyraCom
Phoenix
06.2019 - 11.2023
  • Resolved customer complaints, improving satisfaction through adherence to established protocols.
  • Managed inbound and outbound communications, streamlining service interactions for better customer experiences.
  • Assisted customers with inquiries, enhancing their understanding of products and services.
  • Collaborated with team members to enhance service delivery processes.

Medical Receptionist

Central Az Urologists LTD
Phoenix
09.2016 - 06.2017
  • Managed front office operations
  • Patient Vitals
  • Procedure Prep
  • Scheduling
  • Coordinated back office tasks
  • Inbound and outbound calls

Receptionist

Valley Surgical Clinics
Phoenix
03.2014 - 07.2014
  • Scheduled patient and outpatient procedures to ensure timely appointments
  • Ensured accurate insurance information was collected to facilitate smooth patient billing processes.
  • Handled a high volume of phone calls, assisting clients with questions and concerns efficiently.

Medical Assistant Extern (275 Hours)

Noah's Ark Pediatrics
Phoenix
11.2013 - 02.2014
  • Recorded patients' medical history and vital statistics, ensuring accurate information for effective patient care.
  • Prepared treatment rooms for patient examinations, maintaining cleanliness and readiness for optimal patient experience.
  • Interviewed patients to obtain medical information and measured vital signs, weight, and height, facilitating comprehensive assessments.
  • Clean and sterilize instruments and dispose of contaminated supplies.

Education

Diploma - Medical Assistant

ALLEN SCHOOL
Phoenix, AZ
05.2013 - 02.2014

Diploma - General Studies

Maryvale High School
Phoenix, AZ

Skills

  • Sales Support
  • Customer database management
  • Appointment Scheduling
  • Insurance Verification
  • Billing/Invoicing
  • Referrals
  • Complaint resolution
  • Call management
  • Multi-Line Phones
  • Microsoft Word
  • Data entry accuracy
  • Problem solving
  • Vital Signs
  • Sterilization and Autoclaving
  • Front Office Duties
  • Product knowledge
  • Phone etiquette
  • Problem solving

SKILLS & LANGUAGES:

English and Spanish; read, write, and speak fluently

65 wpm

Timeline

Customer Service Representative

CyraCom
06.2019 - 11.2023

Medical Receptionist

Central Az Urologists LTD
09.2016 - 06.2017

Receptionist

Valley Surgical Clinics
03.2014 - 07.2014

Medical Assistant Extern (275 Hours)

Noah's Ark Pediatrics
11.2013 - 02.2014

Diploma - Medical Assistant

ALLEN SCHOOL
05.2013 - 02.2014

Diploma - General Studies

Maryvale High School
Brianda Lizet Gomez Vazquez