Brianna Busse

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Oversee and ensure accurate invoices are completed monthly for each project; draft and process Change Order Requests and Requests for Information;

Review contract documents for accuracy; support designated Project Managers for each project with any and all requests;

Project job costing and reconciliation (and improving profitability on all projects);

Confirm and request quotes for equipment to include some minor negotiations with manufacturers to attain better pricing and minimize freight costs by planning accordingly and combining orders;

Write, submit and track requisitions for equipment

Oversee and coordinate close out documents