Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Callaway

Tucson

Summary

Dedicated Medical Assistant with a proven track record at Tucson Orthopaedic Institute, enhancing clinic efficiency and patient care through expertise in EMR/EHR and extraordinary communication skills. Achieved significant improvements in clinical workflow and patient satisfaction by introducing innovative health record systems and fostering strong patient relationships. Skilled in both medical procedures and customer service, demonstrating a commitment to quality care and team collaboration.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Tucson Orthopaedic Institute
04.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained patient medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Improved clinical workflow with introduction of electronic health records system.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Educated and informed patients about medications, procedures, and care plan instructions.
  • Trained new staff on clinic work flow, how to handle tasks/phone messages, paperwork, and procedure room set up.

Sales Associate

Calvin Klein
05.2016 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to achieve monthly sales targets.

Sales Associate

Carters Oshkosh
01.2016 - 05.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Certified Medical Assistant - Medical Assistant

Carrington College
Tucson, AZ
05.2019

High School Diploma -

Mountain View High School
Tucson, AZ
05.2018

Skills

  • HIPAA compliance
  • Patient scheduling
  • Vital sign monitoring
  • Medical terminology
  • EMR / EHR
  • Procedure assistance
  • CPR
  • Medical procedures
  • Sterilization techniques
  • Reliable team player
  • Customer service
  • Multi-tasking strength
  • Relationship building

Timeline

Medical Assistant

Tucson Orthopaedic Institute
04.2019 - Current

Sales Associate

Calvin Klein
05.2016 - 03.2019

Sales Associate

Carters Oshkosh
01.2016 - 05.2016

Certified Medical Assistant - Medical Assistant

Carrington College

High School Diploma -

Mountain View High School

Similar Profiles

CREATE PROFILE
Brianna Callaway