Brianna Capristo
Tonopah
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Moes Southwestern Grill
Goodyear
02.2025 - Current
- Supervised team members during peak shifts to ensure efficient service.
- Trained new staff on menu items and operational procedures.
- Managed inventory levels and assisted with stock replenishment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored food preparation to maintain quality standards and safety guidelines.
- Resolved customer complaints promptly and professionally.
TEAM MEMBER
Jack in the Box
Goodyear
04.2024 - 10.2024
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Performed opening and closing duties, including store cleaning and restocking.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Assisted new employees during training sessions.
TEAM MEMBER
Chipotle Mexican Grill
Goodyear
10.2023 - 03.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Performed opening and closing duties, including store cleaning and restocking.
- Greeted customers and answered questions regarding products and promotions.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
Certified Nurse Assistant - CNA
Bryan University
Tempe, AZ 05.2025 - 07.2025
HIGH SCHOOL DIPLOMA -
Buckeye Union High School
Buckeye, AzSkills
- Customer service
- Teamwork and collaboration
- Money handling
- Fluent in Spanish
- Problem-solving
- Inventory management
- Food safety standards
- Team supervision
- Time management
- Problem solving
- Customer service management
- Sales and upselling
- Handwashing
- Vital signs
- Patient care
- Bathing
- Perineal care
Certification
Food Handlers Card
Timeline
Certified Nurse Assistant - CNA
Bryan University
05.2025 - 07.2025
Shift Leader
Moes Southwestern Grill
02.2025 - Current
TEAM MEMBER
Jack in the Box
04.2024 - 10.2024
TEAM MEMBER
Chipotle Mexican Grill
10.2023 - 03.2024
HIGH SCHOOL DIPLOMA -
Buckeye Union High School