Brianna Dominguez
Phoenix
Summary
Experienced in eligibility determination and customer service, bringing strong skills in effective communication, data entry, and policy interpretation. Successfully maintained confidentiality and guided clients through processes. Adept at collaborating in team settings and adapting to changing environments to support client needs and organizational goals.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
Department of Economic Security
Phoenix, AZ
05.2023 - Current
- Evaluated client eligibility for benefits programs, ensuring compliance with state regulations.
- Assisted in processing applications and resolving discrepancies to expedite benefit delivery.
- Analyzed case data to identify trends and improve service efficiency within the department.
- Provided training and guidance to new staff on eligibility determination processes and tools.
- Managed over 50 customer calls per day.
Healthcare Customer Service Representative
Maximus
Phoenix, AZ
09.2018 - 05.2023
- Ensured compliance with all regulatory requirements as they relate to
healthcare services provided by the organization. - Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently.
- Educated customers on available services offered by the healthcare facility.
- Assisted patients with navigating online portals for scheduling appointments or submitting payments securely.
- Enrolled families and individuals in healthcare coverage. Also cancelled coverage.
- Managed over 50 customers calls per day .
Education
High School Diploma - General Studies
Career Success High School
Phoenix, AZ2013
Skills
Data entry
Effective communication skills
Microsoft office
Telephone etiquette
Adaptability
Teamwork and collaboration
Excellent attention to detail
Documentation
Highly dependable
Timeline
Eligibility Specialist
Department of Economic Security
05.2023 - Current
Healthcare Customer Service Representative
Maximus
09.2018 - 05.2023
High School Diploma - General Studies
Career Success High School