Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Florez

Yuma,AZ

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server and Bartender

El Charro Café
09.2023 - Current
  • Creating drinks: Developing new recipes, inventing specialty drinks.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.

Server/Bartender

Patio susheria
05.2023 - 11.2023
  • Provided exceptional customer service and expedited food and drink.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Server/Bartender

Crouse Flat Top Grill
01.2022 - 03.2023
  • Serve wine, bottled or draft beer, liquor, and mixed drinks.
  • Clean bar and work area, and stock bar with alcohol, mixers, garnishes, and related supplies such as ice, glassware, napkins, and straws; order or requisition liquors and supplies to maintain workflows and meet patron demands.
  • Collect payments for beverages and balance cash receipts at end of shift.
  • Serve foods and beverages
  • Take on any customer service issues or requests.
  • At end of the day count and deposit cash collected
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Enhanced employee performance by developing and implementing comprehensive training programs for restaurant staff.

Unemployment Claims Specialist/ Eligibility specialist

Arizona Department of Economic Security
06.2021 - 09.2022
  • Researches and compiles information necessary to respond to unemployment claims.
  • Prepares written responses to these claims based on separation information.
  • Compiles and tracks claim results.
  • Responds to requests for additional separation information from the state.
  • Prepares for unemployment hearings and coaches management on participation.
  • Responds to separations notices in required states.
  • Compiles and analyzes unemployment results on a bi-annual basis and reports to Manager.
  • Researches unemployment and other state laws as required.
  • Reviews quarterly statements to determine accuracy and protests charges as needed.
  • Process all assigned rehire requests.
  • Process all requested wage verifications.
  • THEN TRANSFERRED TO ELIGIBILITY SPECIALIST January 2022.
  • Assistant clients enroll or stay enrolled in medical, nutrition assistance and or cash assistance programs. Approve or deny medical, nutrition and or cash programs.
  • As part of the information-gathering process, I collect and interpret individuals' information in interviews, through references, and by verifying personal and financial data and employment. Also inputting data and financial data into computer programs.
  • Taking and addressing at least 10 to 15 calls a day minimum.
  • Utilize different programs such as Microsoft office, adobe pro and google sheets on a day to day basis.
  • Utilize medical policies to help make medical and financial decisions.
  • 6 month training in medical, Medicare/Ahcccs, cash and nutrition programs.
  • Conducted regular audits of ongoing cases to identify potential fraud or errors that may have impacted benefit determinations over time.
  • Maintained up-to-date knowledge of federal, state, and local regulations governing public assistance programs to ensure compliance in all aspects of service delivery.
  • Managed caseloads efficiently while maintaining high-quality standards in decision-making processes throughout every stage of application review.

Server

Famous Dave's
06.2020 - 12.2021
  • Records order and time received on ticket to ensure prompt service.
  • Inputs guests order into POS system as trained.
  • Deliver beverages and food in an expeditious manner to the guest, keeping the speed and quality of the service foremost in priority.
  • Collect cash and or credit cards for payment.
  • Perform and side duties: cleaning, stocking and rolling silverware.

Server

Chretins Mexican Restaurant
03.2018 - 05.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Key Holder Manager

99 Cents Only Store
03.2017 - 12.2017
  • Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
  • Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
  • Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
  • Collaborated with regional managers to develop localized marketing strategies that drove foot traffic and revenue growth.
  • Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Front Desk Receptionist

The Ymca
07.2016 - 02.2017
  • Deliver outstanding service to members, guests, and program participants in the Y and on the phone.
  • Build relationships with members; helps members connect with one another and become engaged within the Y
  • Answer telephone calls and inquiries.
  • Emailing and filing on a daily basis.
  • Stay current on program and membership information to communicate effectively.
  • Apply YMCA policies when dealing with member services.
  • Handle and resolves membership concerns.
  • Maintain membership files and information.
  • Manage membership accounts receivable.
  • Support initiatives established to hit sales/member targets.

CSR and multi channel sales associate

Best Buy
10.2014 - 05.2016
  • Maintaining Daily goals and monthly goals. Managing online orders coming in and going out. Manage file organization on a daily basis.
  • Maintaining a professional appearance while engaging customers on the sales floor.
  • Providing expert knowledge regarding any product on the sales floor.
  • Handling returns and exchanges as a backup.
  • Perform cashier duties and responsibilities on a daily basis.
  • Inventory count and supervisory on a monthly basis.
  • Email handling everyday and data entry on a daily basis.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Education

High school diploma - undefined

Cibola High School
Yuma, AZ
01.2009

Skills

  • Customer service management
  • Communication skills
  • Phone etiquette
  • Bartending
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Cash handling
  • Hospitality service expertise
  • Safe food handling
  • Team management
  • Inventory control and record keeping
  • Staff management
  • Operations management
  • Point of sale (POS) system operation
  • Staff scheduling

Certification

  • Food Handler Certification Present
  • ServSafe May 2023 to May 2026

Timeline

Server and Bartender

El Charro Café
09.2023 - Current

Server/Bartender

Patio susheria
05.2023 - 11.2023

Server/Bartender

Crouse Flat Top Grill
01.2022 - 03.2023

Unemployment Claims Specialist/ Eligibility specialist

Arizona Department of Economic Security
06.2021 - 09.2022

Server

Famous Dave's
06.2020 - 12.2021

Server

Chretins Mexican Restaurant
03.2018 - 05.2020

Key Holder Manager

99 Cents Only Store
03.2017 - 12.2017

Front Desk Receptionist

The Ymca
07.2016 - 02.2017

CSR and multi channel sales associate

Best Buy
10.2014 - 05.2016

High school diploma - undefined

Cibola High School

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Brianna Florez