Brianna Garcia
Tucson
Overview
8
8
years of professional experience
Work History
Merchandise Team Lead
Sams Club
02.2023 - Current
- Trained new hires, ensuring all team members were well-versed in company policies and procedures.
- Optimized store layout for efficient customer flow and maximum product exposure.
- Implemented loss prevention measures, reducing instances of theft and shrinkage within the store.
- Spearheaded initiatives to reduce out-of-stock occurrences, resulting in higher customer satisfaction levels.
- Coordinated special events and promotions, driving increased sales during peak seasons.
- Improved employee retention rates by providing regular feedback, recognition, and opportunities for growth within the company.
- Enforced safety regulations among staff members to create a secure working environment that minimized risks of accidents or injuries onsite.
- Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements that contributed positively to the store''s success.
Member Team Lead
Sams Club
04.2023 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Cafe Associate
Sams Club
04.2021 - 04.2023
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Notified management of product and supply shortages to reduce disruption in availability.
- Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.
- Prepared sandwiches, soups, salads and beverages using grill, microwave, and steam tables to promote fresh and quality products.
- Replenished products daily for optimal freshness and visibility.
- Delivered consistent quality across all products through diligent adherence to established recipes and preparation methods.
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
- Assisted in inventory management, tracking stock levels and placing orders for necessary supplies.
Prep Cook
Chipotle
03.2020 - 04.2021
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
Shift Leader
Coldstone Creamy
07.2019 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Line Cook
Sullivan's Steak House
02.2018 - 03.2019
- Trained new employee
- Food preparation
- Labeling food items in the kitchen
- Learned new stations with different tasks.
Student Inventory Specialist
The Art Institute of Tucson,EDMC
07.2016 - 10.2016
- Inventory, Purchasing, and receiving deliveries based on multiple requests
- Label and organize items in storage areas
- Balancing daily cash drawers and POS systems.
Crew Member
Culver's
09.2016 - 02.2018
- Great Customer Service Skills
- Able to obtain orders quickly and efficiently
- Money management
- Stocking condiments and cleaning dining areas.
Peer Mentor
The Art Institute of Tucson,EDMC
04.2016
- Tutor students in specific courses
- Organize time and schedule meetings with students
- Learned programs on the computer.
Education
Associate of Applied Science - Baking And Pastry Arts
The Art Institute of Tucson
Tucson, AZ09.2017
Skills
- Work well under pressure
- Organized
- Computer Experience
- Time management skills
- Self-awareness
- Empathy Development
- Skill Development
- Problem-Solving
- Goal Setting
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Organizational Skills
- Excellent Communication
- Reliability
References
- Gregory Montgomery, 743-657-7307
- Enrique Borja, 520-809-4675
- Jackie Murphy, 520-481-5464
Timeline
Member Team Lead
Sams Club
04.2023 - 02.2024
Merchandise Team Lead
Sams Club
02.2023 - Current
Cafe Associate
Sams Club
04.2021 - 04.2023
Prep Cook
Chipotle
03.2020 - 04.2021
Shift Leader
Coldstone Creamy
07.2019 - 02.2020
Line Cook
Sullivan's Steak House
02.2018 - 03.2019
Crew Member
Culver's
09.2016 - 02.2018
Student Inventory Specialist
The Art Institute of Tucson,EDMC
07.2016 - 10.2016
Peer Mentor
The Art Institute of Tucson,EDMC
04.2016
Associate of Applied Science - Baking And Pastry Arts
The Art Institute of Tucson
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