Brianna Garcia
Tucson
Overview
8
8
years of professional experience
Work History
Merchandise Team Lead
Sams Club
Tucson, AZ
02.2023 - Current
- Trained new hires, ensuring all team members were well-versed in company policies and procedures.
- Optimized store layout for efficient customer flow and maximum product exposure.
- Implemented loss prevention measures, reducing instances of theft and shrinkage within the store.
- Spearheaded initiatives to reduce out-of-stock occurrences, resulting in higher customer satisfaction levels.
- Coordinated special events and promotions, driving increased sales during peak seasons.
- Improved employee retention rates by providing regular feedback, recognition, and opportunities for growth within the company.
- Enforced safety regulations among staff members to create a secure working environment that minimized risks of accidents or injuries onsite.
- Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements that contributed positively to the store''s success.
Member Team Lead
Sams Club
Tucson, AZ
04.2023 - 02.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Cafe Associate
Sams Club
Tucson, AZ
04.2021 - 04.2023
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Notified management of product and supply shortages to reduce disruption in availability.
- Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.
- Prepared sandwiches, soups, salads and beverages using grill, microwave, and steam tables to promote fresh and quality products.
- Replenished products daily for optimal freshness and visibility.
- Delivered consistent quality across all products through diligent adherence to established recipes and preparation methods.
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
- Assisted in inventory management, tracking stock levels and placing orders for necessary supplies.
Prep Cook
Chipotle
Tucson, AZ
03.2020 - 04.2021
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
Shift Leader
Coldstone Creamy
Tucson, AZ
07.2019 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Line Cook
Sullivan's Steak House
02.2018 - 03.2019
- Trained new employee
- Food preparation
- Labeling food items in the kitchen
- Learned new stations with different tasks.
Student Inventory Specialist
The Art Institute of Tucson,EDMC
07.2016 - 10.2016
- Inventory, Purchasing, and receiving deliveries based on multiple requests
- Label and organize items in storage areas
- Balancing daily cash drawers and POS systems.
Crew Member
Culver's
Tucson, Az
09.2016 - 02.2018
- Great Customer Service Skills
- Able to obtain orders quickly and efficiently
- Money management
- Stocking condiments and cleaning dining areas.
Peer Mentor
The Art Institute of Tucson,EDMC
04.2016
- Tutor students in specific courses
- Organize time and schedule meetings with students
- Learned programs on the computer.
Education
Associate of Applied Science - Baking And Pastry Arts
The Art Institute of Tucson
Tucson, AZ09.2017
Skills
- Work well under pressure
- Organized
- Computer Experience
- Time management skills
- Self-awareness
- Empathy Development
- Skill Development
- Problem-Solving
- Goal Setting
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Organizational Skills
- Excellent Communication
- Reliability
References
- Gregory Montgomery, 743-657-7307
- Enrique Borja, 520-809-4675
- Jackie Murphy, 520-481-5464
Timeline
Member Team Lead
Sams Club
04.2023 - 02.2024
Merchandise Team Lead
Sams Club
02.2023 - Current
Cafe Associate
Sams Club
04.2021 - 04.2023
Prep Cook
Chipotle
03.2020 - 04.2021
Shift Leader
Coldstone Creamy
07.2019 - 02.2020
Line Cook
Sullivan's Steak House
02.2018 - 03.2019
Crew Member
Culver's
09.2016 - 02.2018
Student Inventory Specialist
The Art Institute of Tucson,EDMC
07.2016 - 10.2016
Peer Mentor
The Art Institute of Tucson,EDMC
04.2016
Associate of Applied Science - Baking And Pastry Arts
The Art Institute of Tucson