Brianna Greenman
Chandler
Summary
Results-driven individual with a solid background in customer service, committed to optimizing customer experiences. Expertise in addressing client needs effectively while maintaining alignment with organizational standards. Track record of improving customer satisfaction through attentive and responsive service.
Overview
9
9
years of professional experience
Work History
Server
Gila River Casino
03.2025 - Current
- Assisted with training new staff on service protocols and menu offerings for improved efficiency.
- Resolved guest inquiries and complaints promptly, ensuring a positive dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Waffle House Restaurant
12.2024 - 03.2025
- Provided exceptional customer service to enhance guest satisfaction and drive repeat business.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Accurately took and processed orders using POS systems, minimizing errors in transactions.
- Maintained cleanliness and organization of dining area to create inviting atmosphere for guests.
- Supported inventory management by restocking supplies and monitoring stock levels during shifts.
Server (Customer Service)
Gila River Gaming Enterprises
03.2024 - 10.2024
- Provided excellent customer service skills when interacting with customers, succeeded working in a demanding and fast paced work environment, kept track and stock of inventory and customer's needs.
Caregiving
Nanny
01.2017 - 01.2023
- Kept a routine and schedule for a small child, made sure activities and appointments were made and completed in a timely and organized manner, displayed care and empathy for any problems the child had, and kept track of educational progress the child had as well.
Server/Host (Customer Service)
Claim Jumper
01.2019 - 01.2020
- Orchestrated the tables and guests accordingly to match server rotation, handled customers and any feedback with care and professionalism, succeeded working in a fast-paced work environment, memorized and put in customers orders correctly, managed several tasks and customers at a time with precision.
Education
No Degree - Business Administration
Crestpoint University
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Dining area maintenance
Timeline
Server
Gila River Casino
03.2025 - Current
Server
Waffle House Restaurant
12.2024 - 03.2025
Server (Customer Service)
Gila River Gaming Enterprises
03.2024 - 10.2024
Server/Host (Customer Service)
Claim Jumper
01.2019 - 01.2020
Caregiving
Nanny
01.2017 - 01.2023
No Degree - Business Administration
Crestpoint University