Brianna Gutierrez
Mesa
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server, to go specialist
Olive Garden
01.2025 - 01.2026
- Order Taking & Accuracy
- Food Packaging for To-Go Orders
- POS System Operation (Point of Sale)
- Cash Handling & Payment Processing
- Menu Knowledge & Recommendations
- Food Safety & Sanitation
- Multitasking in Busy Environments
- Time Management
- Attention to Detail
- Working Under Pressure
- Organization
- Excellent Customer Service
- Guest Satisfaction
- Friendly & Professional Communication
- Active Listening
- Conflict Resolution
- Handling Customer Requests & Complaints
- Experience I have had at Olive Garden Accurately took and processed food orders using the POS system while maintaining strong menu knowledge.
- Prepared and packaged to-go orders carefully to ensure food quality, accuracy, and presentation.
- Handled cash, card, and online payments while balancing transactions at the end of shifts.
- Communicated effectively with kitchen staff to ensure orders were prepared correctly and on time.
- Resolved guest concerns professionally to maintain high customer satisfaction.
Team Member
Taco Bell
01.2023 - 01.2024
- Imputing accurate order for Drive thru customers
- Counting and dispensing accurate change
- Greeting Customers with a pleasant smile and tone
- Packing and Bagging food items
- Sanitizing dining room tables and beverage areas
- Discarding Trash
Grocery Clerk
Stater Bros
01.2021 - 01.2022
- Greeting customers
- Money handling
- Bagging
- Restocking
- Maintaining a clean work area
- Working in a fast paced environment
- Register
Crew member
McDonald's
01.2020 - 01.2021
- Cashier
- Basic cleaning
- Communication
- Outdoor cleaning
- Maintaining a steady pace
- Fulfilling customers orders
- Bagging customers orders
- Greetings
- Was communicating with my team teammates
- I've overcame this in time by talking and getting to know each one of the crew members and learning what style of communication works best for them.
Amazon associate
Amazon warehouse
01.2025
- Picking
- Working at Amazon has showed me a lot of patience and to strive for what you want.
- Amazon keeps you at a good level.
- It has also shown me that working in a warehouse is very different and you have to overcome different challenges.
Wendy's manager
Wendy's
01.2024
- Counting the money safe/money handling
- Grill
- Front counter
- Clean and stock front and store
- Make sure everyone is accounted for and on their task
- Drive through
- Prep
- Unloading the truck
- Outside ordered
Customer Service & Client Support
ABC Accelerated business consultants
08.2023
- Conflict Resolution and Problem Solving
- CRM Systems and Data Entry
- Multitasking in Fast-Paced Environments
- Strong Communication and Active Listening
- Call, Email, and Chat Support
- Time Management and Organization
- Gmail management
- Customer Support & Assistance
- Problem Solving
- Conflict Resolution
- Active Listening
- Clear Verbal Communication
- Written Communication
- Empathy & Patience
- Customer Satisfaction Focus
- The company was a collector office
- Handled a high volume of phone calls, emails, and in-person requests in a fast-paced environment
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members and other departments to resolve customer issues quickly.
- Demonstrated strong communication, problem-solving, and multitasking skills while meeting company service standards.
Individualized Education Plan (IEP)
01.2022
- Developed and implemented Individualized Education Plans (IEPs) to support students with mild learning disabilities and diverse academic needs.
- Adapted lesson plans and instructional strategies to meet individual students.
Education
High School Diploma -
Chaparral High School
Phelan, CaliforniaSpecial Education
2022, Individualized Education Plan (IEP), Learning Needs, Behavior Management and Positive Reinforcement, Classroom Management and Student Engagement, Collaboration with Parents, Being patient for a lot of things
Timeline
Server, to go specialist
Olive Garden
01.2025 - 01.2026
Amazon associate
Amazon warehouse
01.2025
Wendy's manager
Wendy's
01.2024
Customer Service & Client Support
ABC Accelerated business consultants
08.2023
Team Member
Taco Bell
01.2023 - 01.2024
Individualized Education Plan (IEP)
01.2022
Grocery Clerk
Stater Bros
01.2021 - 01.2022
Crew member
McDonald's
01.2020 - 01.2021
High School Diploma -
Chaparral High School