Brianna Gutierrez
Avondale
Summary
Dynamic administrative and customer service professional with a strong background in restoration and construction office support, specializing in client intake, scheduling, payroll processing, and effective coordination between customers and field teams. Proven ability to manage high-volume workflows in fast-paced environments while consistently upholding accuracy and professionalism. Bilingual in English and Spanish, enhancing communication and service delivery across diverse client bases. Committed to fostering positive relationships and streamlining operations to drive organizational success.
Overview
5
5
years of professional experience
Work History
Concierge
Ventana Winds
Phoenix, AZ
08.2024 - Current
- Provide front desk customer service to residents, guests, and vendors
- Manage calls, packages, visitor access, and daily communication flow
- Resolve resident concerns professionally and escalate when needed
- Maintain organized and efficient front desk operations in a high-traffic environment
Administrative Assistant
ATI Restoration
Tempe, AZ
03.2023 - Current
- Manage client intake and insurance documentation for restoration and construction projects
- Handle high-volume customer communication including calls, scheduling, and service updates
- Coordinate inspections, estimates, and project timelines with field crews and office teams
- Process invoices, payments, and assist with payroll/timekeeping for field staff
- Maintain organized job files from intake through completion across multiple active projects
Property Manager
Pengol Property Management
Phoenix, AZ
08.2021 - 02.2023
- Managed tenant relations, leasing support, maintenance coordination, and rent collection
- Conducted property showings and supported occupancy and marketing efforts
- Maintained lease documentation, financial records, and tenant files
- Resolved tenant concerns and ensured smooth daily property operations
Education
High School Diploma -
Westview Highschool
Avondale, AZSkills
- Customer Service
- Client Intake & Insurance Documentation
- Construction & Restoration Support
- Scheduling & Coordination
- Payroll & Timekeeping
- Microsoft Word & Excel
- Data Entry & Records Management
- Communication
- Problem Solving
- Bilingual English/Spanish
- Effective problem solving
- Strong work ethic
- Highly adaptable
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Ventana Winds
08.2024 - Current
Administrative Assistant
ATI Restoration
03.2023 - Current
Property Manager
Pengol Property Management
08.2021 - 02.2023
High School Diploma -
Westview Highschool