BRIANNA LABRADA
Scottsdale
Summary
Earned a degree in Hospitality Management, providing a strong academic foundation to support hands-on experience. Highly skilled in customer service, with valuable leadership experience in various sectors of the hospitality industry. Possesses strong interpersonal skills that contribute to a welcoming and positive guest experience. Demonstrates the ability to work efficiently within a team, supporting smooth operations, and enhancing the restaurant’s overall reputation. Leads with confidence and a positive attitude, helping teams stay focused and motivated. Adapts well to fast-paced environments, ensuring consistent, high-quality service, and increased customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Hillstone Restaurant Group
Scottsdale
06.2024 - Current
- Ensured that each guest was served courteously and efficiently.
- Engaged with customers to assess satisfaction with food and service.
- Maintained knowledge of menu items to confidently answer customer questions and make personalized recommendations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Resort Operations Intern
Sheraton Desert Oasis
Scottsdale
01.2024 - 05.2024
- Mastered guest interaction to foster a welcoming environment.
- Gained comprehensive exposure by shadowing multiple departments.
- Leveraged skills in a dynamic environment.
- Introduced creative solutions to enhance resort operations efficiency, and maximize revenue.
- Provided exceptional service, ensuring all guests' needs were met with empathy.
Assistant Operations Manager
Indus Hotels
Columbus
08.2023 - 12.2023
- Managed daily operations across all departments, ensuring smooth workflow and consistent communication.
- Handled guest check-ins and check-outs.
- Maintained room booking and availability records, improving operational efficiency.
- Responded to prospective guest calls to provide them with comprehensive information.
- Fostered team growth by providing constructive feedback, leading to improved guest services.
Lead Barista
Kona Craft Kitchen
Dublin
11.2022 - 07.2023
- Led a team to deliver superior customer service, and timely food and beverage delivery.
- Managed high-traffic periods while maintaining composure and efficiency.
- Enhanced customer experience by providing personalized coffee recommendations.
- Improved the barista training program, enhancing team skill levels and performance.
Education
B.S. - Hospitality Management
The Ohio State University
Columbus, OH05.2024
Skills
- Operations Management
- Quality Assurance
- Team Leadership
- Guest Relations
- Conflict Resolution
- Customer Satisfaction
- Attention to detail
- Food safety
Certification
- ServSafe Food Protection Manager Certification, 11/23
- Certificate in Planning & Control for Food and Beverage Operations, American Hotel & Lodging Educational Institute, 12/22
Timeline
Server
Hillstone Restaurant Group
06.2024 - Current
Resort Operations Intern
Sheraton Desert Oasis
01.2024 - 05.2024
Assistant Operations Manager
Indus Hotels
08.2023 - 12.2023
Lead Barista
Kona Craft Kitchen
11.2022 - 07.2023
B.S. - Hospitality Management
The Ohio State University
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