BRIANNE WICK
Mesa
Summary
Operations leader with 15+ years of experience in high-growth environments. Expertise in managing complex projects and streamlining processes to enhance efficiency. Proven ability to handle confidential information with professionalism while supporting senior executive teams. Strong background in management, staff training, and event planning, complemented by excellent organizational skills.
Overview
19
19
years of professional experience
Work History
Associate Director - Support Operations
Mainstay (formerly part of Opendoor)
08.2024 - Current
- Led cross-functional initiatives to enhance support operations, improving efficiency and scalability
- Collaborated with product, data, and engineering teams to align support workflows with platform enhancements
- Managed sensitive information, ensuring confidentiality and integrity in all operations
Associate Director - Support Operations
Opendoor
03.2022 - 08.2024
- Oversaw national support teams, focusing on customer and partner success
- Implemented automation tools to streamline case management and reduce resolution times
- Coordinated with executive leadership to align support strategies with company goals
Experience Partner Manager
Opendoor
03.2021 - 03.2022
- Managed cross-functional projects to enhance customer experience across real estate transactions
- Collaborated with engineering, product, and design teams to improve tools and address customer-impacting issues
- Analyzed feedback data to identify trends and inform product decisions
Agent Operations
Opendoor
05.2020 - 03.2021
- Developed scalable onboarding and support processes for partner agents
- Created performance metrics dashboards to monitor and improve agent performance
- Implemented satisfaction surveys and knowledge bases to drive operational consistency
Operations, Event Management, Data Center Facilities Manager
Capgemini
01.2006 - 01.2016
- Managed administrative functions across multiple departments, including scheduling, reporting, and communication
- Organized corporate events and meetings, ensuring seamless execution and participant satisfaction
- Maintained confidentiality of sensitive information across various projects and initiatives
Education
Facilities Management -
Marist College
OnlineSkills
- Proficient in G Suite
- Experienced with project management tools and methodologies
- Reporting and documentation
- Skilled in event planning and execution
- Strong organizational and multitasking capabilities
References
References available upon request.
Timeline
Associate Director - Support Operations
Mainstay (formerly part of Opendoor)
08.2024 - Current
Associate Director - Support Operations
Opendoor
03.2022 - 08.2024
Experience Partner Manager
Opendoor
03.2021 - 03.2022
Agent Operations
Opendoor
05.2020 - 03.2021
Operations, Event Management, Data Center Facilities Manager
Capgemini
01.2006 - 01.2016
Facilities Management -
Marist College
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