Brian Smith
Phoenix,AZ
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and streamlining order processes at First Fulfillment Service. Expert in using fulfillment software for efficient order management and skilled in complaint resolution, ensuring a 20% improvement in customer feedback. Demonstrates exceptional follow-up skills and a commitment to quality control.
Overview
17
17
years of professional experience
Work History
Customer Service Representative /Warehouse Worker
First Fulfillment Service
02.2022 - 01.2025
- Communicated with local and international customers to generate and modify orders, clarify special instructions and process returns
- Used fulfillment software to generate orders and print domestic and international shipping labels (i.e Shipstation, Commerce hub, Rev Cascade, Unbeatable Sales, Shopify and Shippo).
- Received inbound shipments of product, added to inventory and fulfilled customer inventory check request.
Customer Service Representative
Marathon Couriers
06.2021 - 02.2022
- Communicated with international courier companies to have high value products picked up and delivered.
- Entered orders into Marathon’s database.
- Coordinated with dispatchers to have orders dispatched.
- Communicated with courier companies any changes to the execution of the orders.
Customer Service Representative/Warehouse Worker
First Delivery Service
05.2008 - 06.2021
- Communicated with International courier companies to have high value products picked up and delivered.
- Received orders and entered into First Delivery Service’s database.
- Coordinated with dispatchers and drivers to have orders dispatched.
- Communicated with courier companies any changes to the execution of the orders.
- Communicated with local and international customers to generate and modify warehouse orders, clarify special instructions and process returns.
- Used fulfillment software to generate orders and print shipping labels (i.e Shipstation, Fed Ex).
Education
Bachelor of Science - Physical Sciences
Northern Arizona University
Flagstaff, AZSkills
- Complaint resolution
- Stock management
- Follow-up skills
- Order fulfillment
- Shipping procedures
- Customer relationship management (CRM)
- Product and service solutions
- Data entry
- Quality control
- Task prioritization
- Warehousing functions
Timeline
Customer Service Representative /Warehouse Worker
First Fulfillment Service
02.2022 - 01.2025
Customer Service Representative
Marathon Couriers
06.2021 - 02.2022
Customer Service Representative/Warehouse Worker
First Delivery Service
05.2008 - 06.2021
Bachelor of Science - Physical Sciences
Northern Arizona University
Similar Profiles
Judy BreasureJudy Breasure
Production Supervisor at SISK Fulfillment ServiceProduction Supervisor at SISK Fulfillment Service
Nilang K. PatelNilang K. Patel
Process Assistant L-3 at Amazon Canada Fulfillment Service IncProcess Assistant L-3 at Amazon Canada Fulfillment Service Inc
Jared CastroJared Castro
Conveyor Jam Clearer at Amazon Fulfillment Centre and Service ProviderConveyor Jam Clearer at Amazon Fulfillment Centre and Service Provider