Briant Diaz
San Luis,AZ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.
Overview
5
5
years of professional experience
Work History
Manager
Wendy's
San Luis, AZ
04.2024 - Current
- Analyzed customer feedback to identify service improvement opportunities and implement solutions.
- Coordinated promotional activities to drive sales and enhance brand visibility within the community.
- Ensured adherence to company policies through regular staff performance evaluations and coaching sessions.
- Enhanced operational workflows by introducing new procedures that improved service speed and accuracy.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Manager
Wendys Restaurant
Yuma, AZ
03.2023 - 04.2024
- Managed daily restaurant operations, ensuring compliance with health and safety standards.
- Trained and supervised team members to enhance service delivery and customer satisfaction.
- Implemented inventory management processes to reduce waste and optimize supplies.
- Developed staff schedules to meet peak demand while maintaining labor cost efficiency.
Manager
Wendys Restaurant
Taylor, MI
09.2021 - 01.2023
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Performed opening and closing procedures each day.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Cashier
Kroger
Dearborn Heights, MI
01.2021 - 09.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Education
High School Diploma -
San Luis High School
San Luis, AZ05.2019
Skills
- Staff Development
- Sales Techniques
- Team Building
- Complex Problem Solving
- Team Leadership
- Administration and Reporting
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Service
- Staff management
- Shift scheduling
- Schedule preparation
- Sales management
- Budget control
- Multitasking
- Positive attitude
- Hiring and training
- Staff training
Languages
English
Professional
Spanish
Professional
Timeline
Manager
Wendy's
04.2024 - Current
Manager
Wendys Restaurant
03.2023 - 04.2024
Manager
Wendys Restaurant
09.2021 - 01.2023
Cashier
Kroger
01.2021 - 09.2021
High School Diploma -
San Luis High School
Education and Training
other