Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briar Knowles

Scottsdale

Summary

Dynamic Client Service Representative with VCA McCormick Ranch Animal Hospital, known for fostering strong client-patient relationships and ensuring cleanliness and order. Detail-oriented and proactive, I excel in providing warm greetings and managing high-volume interactions, while effectively resolving issues to enhance customer satisfaction and loyalty. I made sure that everybody, clients and patients alike, were always comfortable and given the kind support they needed.

Overview

3
3
years of professional experience

Work History

Client Service Representative

VCA McCormick Ranch Animal Hospital
01.2024 - 07.2024
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Aided technicians and doctors by checking patients in promptly
  • Helped with triages taking note of which patients needed immediate care
  • Compassionately took care of clients while their pet needed extensive care
  • Respectfully and kindly went over euthanasia paperwork with clients
  • Took care of messes made by patients making sure the lobby was always clean

Barista

Coffee Bean & Tea Leaf
11.2021 - 04.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Hostess/Busser

Oregano's Pizza Bistro
05.2021 - 07.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Biomedical Sciences

Arizona State University
Tempe, AZ

Associate of Science - Veterinary Technician

Penn Foster
05-2026

Skills

  • Provides warm client and patient greetings
  • Ensuring cleanliness and order
  • Punctual and communicative
  • Detail-oriented and proactive

Timeline

Client Service Representative

VCA McCormick Ranch Animal Hospital
01.2024 - 07.2024

Barista

Coffee Bean & Tea Leaf
11.2021 - 04.2022

Hostess/Busser

Oregano's Pizza Bistro
05.2021 - 07.2021

Biomedical Sciences

Arizona State University

Associate of Science - Veterinary Technician

Penn Foster

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Briar Knowles