Brigette Beaulieu
Peoria
Summary
Dynamic retail professional with a proven track record at AutoZone, excelling in customer service and team training. Recognized for enhancing sales through effective communication and cash handling accuracy. Committed to fostering a positive work environment while implementing efficient store operations and achieving high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Retail Service Specialist
Oreilly's Auto Parts
07.2025 - Current
- Assisted customers in locating automotive parts and accessories efficiently.
- Provided product knowledge to enhance customer satisfaction and drive sales.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized displays and ensured inventory levels met demand.
- Supported promotional events by setting up displays and engaging with customers.
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
Assistant Manager
AutoZone
10.2024 - 03.2025
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new team members on product knowledge and customer service protocols.
- Executed inventory management tasks, coordinating stock replenishment to maintain optimal levels.
- Analyzed sales trends to identify opportunities for merchandise placement and promotions.
- Collaborated with team members to resolve customer inquiries and improve service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Circle K
01.2016 - 02.2024
- Supported the implementation of company policies and procedures, enhancing operational compliance.
- Monitored store appearance and maintenance standards to uphold brand image.
- Participated in regular staff meetings, contributing ideas for process improvements and team engagement initiatives.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
Peoria Accelerated
Peoria, AZ06-2009
Skills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Goal-oriented mindset
- Cash handling accuracy
- Adaptive learning
- POS system operation
- Telephone etiquette
- Sales proficiency
- Customer service
- Opening and closing duties
- Customer engagement
- Store operations
- Employee motivation
- Team Training
- Scheduling coordination
- Shift scheduling
- Returns processing
- Teamwork
- Multitasking and prioritizing
- Time management
Timeline
Retail Service Specialist
Oreilly's Auto Parts
07.2025 - Current
Assistant Manager
AutoZone
10.2024 - 03.2025
Assistant Manager
Circle K
01.2016 - 02.2024
High School Diploma -
Peoria Accelerated